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The GM Financial Diversity, Equity, and Inclusion mission statement
What is Driving diversity throughout GMF by promoting an inclusive culture...will positively impact our business results?
The fee that covers the cost of getting the vehicle ready to sell at auction
What is Disposition Fee?
The Rewards Program GM Financial offers to returning customers
What is GMF Loyalty Program?
The person who we refer the customer to when they have questions on the taxes assessed to the account
Who is the Local County Tax Assessor?
The hyperlink that will let you quote a payoff
What is payoff balance?
The system that we can view Inspection/Condition Report
What is AutoVIN?
The total amount of rebates, down payment, and trade in that decrease the cost of the vehicle
What is Capitalized Cost Reduction?
The calculation that we would bill the customer on the final bill based on the amount below
CALC 1: $286.98
CALC 2: -$300.00
What is Calculation 2?
The options offered in Dealer Source
What is Purchase for Dealer Payoff Quote, Purchase for Market-Based Value or Turn in Vehicle?
The hyperlink that will let you view Property taxes and Tolls/Tickets
What is fees?
The 2 GM Dealer Portals
What is GMF Connect, and DealerSource?
A fee charged to the customer for GM financial to house the lease
What is Acquisition Fee?
Calculation 1 is made up of this
What is Adjusted Lease Balance - Gross Proceeds from Sale (Auction)?
A tax charged to the customer either annually or bi-annually
What is Property tax?
The hyperlink that will show if they are eligible for a DDC
What is additional General Information?
The amount of Excess Wear & Use that is waived through the GMF Loyalty waiver
What is 50% up to $500?
The estimated value of the vehicle at the end of the lease term
What is Residual Value?
The tab that automatically appears when an account is 365 days or less to maturity
What is End of Term tab?
The website we refer GM dealerships to when they want to payoff or to ground the vehicle
What is Dealer Source?
The hyperlink that will show a quick view on where the vehicle is registered to
What is Gar/Tax location?
The email customer can send their Vehicle Repair Receipts too
The amount of value that the vehicle loses during the term
What is Depreciation?
Calculation 2 is made up of this
What is Remaining Lease Payments + Excess Wear and Tear + Excess Mileage?
The department that handles accounts that are wanting payoff information, has less than 12 months remaining, and is current
What is Customer Experience?
The hyperlink that you can see what the customer owes on their Final Bill
What is Customer Liability Hyperlink?