What Am I?
What are three ways to show someone you are listening?
What is negotiation?
A way to resolve conflict with people who are important to us so that both sides win. COMPROMISE.
What is an example of an aggressive communication style?
Screaming, talking over someone, saying no to everything.
What is a right way to say no?
Politely, but being assertive.
What is an example of defusing?
Calming down an upset friend.
What are three words open-ended questions commonly begin with?
What, how, why or tell me.
What is assertiveness?
Having the right to express our wants, needs, and concerns to others as long as we are respectful of their rights.
Who do most people have trouble being assertive with?
Parents, friends, partner, teacher, probation officer.
What is the defusing skill used for?
To help you calm down someone who is upset.
What are two of the five tips to successful negotiation?
Be nice, be strategic, don't take it personally, be flexible, don't give up.
Telling someone how their behavior makes you feel or how it impacts you is what assertive skill step?
Stating what you want or stating your feelings.
Stating your feelings.
What is empathy?
Trying to put ourselves into someone else's shoes to show that we understand what they are really saying.
How can you tell if someone is being passive in their communication?
Head is down, agreeing with everything, not having an opinion.
How do you defuse anger?
Acknowledge feelings, offer to discuss later, and prepare to resolve the issue.
What should you do before giving feedback?
Reflect on what you want to say to ensure that it is said in a way that will help to build your relationship.
Telling people very clearly what you think, what you feel, and how you see a situation is what type of communication?
Assertive
What is defusing?
Helping someone calm down.
What are two of the four assertiveness skill steps?
1. Describe the behavior.
2. State your feeling.
3. State what you want.
4. Give something back.
When saying non to unwanted pressure, what is an appropriate thing to do afterwards?
Offer an alternative that meets both needs if appropriate.
What are 2 of the 6 giving constructive feedback steps?
1. Choose the time and place
2. Check for misunderstandings
3. Describe the behavior that is bothersome
4. State your feelings
5. State what you want
6. Give something back
When someone you know is pushing you to make a decision you may not want to make, what is that called?
Peer pressure.
What is criticism?
Letting someone know that they are doing something that we do not like.
What are the four non-verbal behaviors for assertiveness?
Eye contact, open posture, stand up straight, and remain calm.
What are the four steps to saying no to unwanted pressure?
Decide, repeat, explain, say "no".
What are the five receiving criticism steps?
1. Defuse if necessary
2. Listen closely
3. Reflect back
4. Correct any misunderstandings
5. Prepare to make things right