General
What are the mail pick up hours for Saturdays?
Trick Question! There are no official mail pick up hours for Saturdays as of the effective date. However, if an individual without a bed comes for pick up, we should accommodate this by having a Lead or Supervisor deliver the mail following appropriate procedures.
True or False: packages are always entered into RISE on the day they are received.
False. Generally they'll be entered ASAP, most likely the day after delivery, or for a Sat/Sun they will be entered on Monday. It's important to never promise Clients that their packages will be available the same day it shows as delivered on their tracking systems (Amazon, FedEx, etc)
Where do we document having delivered mail to a client?
RISE
How many (no-referral-required) homeless resource centers does The Road Home operate?
Three : Gail Miller Resource Center, Pamela Atkinson Resource Center, and the Connie Crosby Family Resource Center. (MVP & FINCH require a referral, so they're not open intake)
What is the chemical symbol for water?
H2O
Where should new mail be entered into the RISE system?
The Mail Room, utilizing the mail room computer.
How long do we typically hold onto mail for clients?
14 days. While this may vary, this is all we can guarantee due to space restrictions. After 14 days mail is 'purged' by sending back to sender.
Fun(ish) Fact: It is technically a federal crime to throw away someone else's mail that has not been fully delivered (obstruction of correspondence).
Where should all mail be stored?
In the Mail Room - with the exception of vital documents.
What does "PSH" stand for?
Permanent Supportive Housing
What's faster - a cheetah or a greyhound?
A greyhound.
When vital documents are received, where are they stored?
The Case Manager's office, in the secured filing cabinet.
Can we ever give information about someone's mail over the phone?
No, because we have no way to 100% guarantee we're able to verify their identity.
True or False: all individuals picking up mail need to show a drivers license or identification card.
False. However!!! This is the first option that should be presented to clients, there are approved alternatives, but if a client does not have a valid ID we should be referring them to work through that process with their Case Manager.
What is The Road Home's mission statement?
"The mission of The Road Home is to help people step out of homelessness and back into our community."
What is the oldest city in Utah?
Ogden
Who should be entering mail into the RISE system?
The Mail Coordinator. Alternatively, with permissions a Lead or Supervisor may enter.
If someone is on a 9-5 daytime exit, can they pick up their mail during mail delivery hours?
Yes! Individuals who are exited, but not trespassed, can return to GMRC to retrieve their belongings, check mail, for care coordination, and access to the phone to call 911/emergency services according to our exit protocol.
What do you select in RISE to deliver mail to a client?
1. Mail Storage 2. Deliver Mail
TRH follows a Housing First model, in that model what does it mean to have no 'no preconditions'?
Individuals are provided with housing without having to demonstrate "housing readiness" or meet other requirements. There are no requirements for treatment, employment, or sobriety to receive or maintain housing
What is Lady Gaga's real name?
Stefani Joanne Angelina Germanotta (Will take first/last name)
What are the hours for mail pick up? *must include all and in full accuracy for points*
Monday - Friday, 9:00-10:30 am and 2:00-5:00pm.
True or False: Clients that are moving out have to fill out a 'Change of Address' form, otherwise they risk having their mail purged (sent back to sender) after 7 days.
False: we would always recommend they fill out a 'Change of Address' form on the day of their move out to ensure a smooth changeover of mail services. However, even after move out, we'd follow our regular procedure for mail holding.
What needs to happen before advising a client that they have mail?
Before advising a client that they have mail, mail should be checked for in RISE and have been confirmed to be in the mail slot / CM office beforehand.
Which of these thing is NOT trauma informed care?
1. Emphasizing safety
2. Collaborating with clients
3. Focusing solely on the past
Number 3, 'focusing solely on the past' is NOT trauma informed care. Trauma informed care should acknowledge the impact of past trauma, but also focus on building resilience and moving forward.
In what movie does the line "I'm not a doctor, I'm a scientist" appear?
The Princess Bride