Website Design
Fundraising
Communication
Members
Point of Sale
100
Why is my site not found?
What is:
If you try navigating to your site via www.gomotionapp.com/alias or www.teamunify.com/alias (where alias is your org's specific alias) and get Site not found, take these steps to fix it.
Navigate to the site using the full URL, replacing alias with your org's alias: https://www.gomotionapp.com/team/alias/page/home or https://www.gomotionapp.com/team/alias/page/home.
Sign In.
Click Website Design in the side menu.
Click the Site Navigation overlay.
Click the pencil icon on any one of the tabs.
Click Save.
Click Close.
This will clear the server cache and make the redirect work properly.
100
How Do I Create a Fundraiser?
What is:
From the left navigation menu, click Business Tools > Event Fundraising Admin.
Click Add New.
Fill out the form as required:
Event Title/Short Title.
Event Date.
Goal Amount.
Donation Level Setup.
Accounting Information.
Event Contact Information.
Read the Event Fundraising Agreement and check that you have done so.
Click Save Changes.
100
How would I Edit or Delete a Social Feed Post?
What is:
Navigate to your Social Feed page on your website.
Click the three dots in the upper right of a post.
Click either Edit Post or Delete Post.
Confirm by clicking YES.
100
How to Generate a Member Directory
What is:
From the left navigation menu, click Org or Team Tools > Members Search.
Enter specific search criteria and click Search, or click Display ALL.
Select the members to add.
Click Generate Member Directory.
100
How to Set Up Store Item Options
What is:
To set up the following store options:
Brands
Categories
Colors
Sizes
Inventory Change Reasons
Return/Refund Reasons
From the left navigation menu, click Point of Sale > Setup.
To add item options, under the heading, type in the options separated by a comma.
Click the green checkmark to save the options.
200
Why Can't I Click Article Titles on My Home Page?
What is:
You need to add a "News" tab to your site navigation if you cannot click article titles.
From the left navigation menu, click Website Design.
Hover over the menu layout, and in the upper right-hand corner, click Site Navigation.
Click + Add Tab.
From the Tab Content drop-down, select News.
If desired, change the tab label.
If you do not want this tab to show in your menu, change Show on site navigation? to NO.
Click Save.
Click Save or Close.
200
How do I Add an Offline Donor?
What is:
From the left navigation menu, click Business Tools > Event Fundraising Admin.
Click Results.
Click Add Offline Donor.
Fill out the form as required/desired.
Click Donate Now.
200
How Can I Add a Scrapbook to a Post?
What is:
On the left navigation menu, click Social or Team Feed.
Click Share something with your organization.
Fill out the text portion of the post as desired.
Click Add Attachments > Scrapbook.
Select the scrapbook you'd like to share.
Click Post.
200
How to Delete a Member Group
What is:
In the side menu, click Business Tools > Org Profile & Settings.
Click the Membership tab.
Click the Member Group tab.
Check the box by the roster group or squad you wish to delete.
Click Edit > Delete.
Click OK to confirm. If it is successfully deleted, skip the rest of the steps.
If you get the message “Please delete/change all the Members of these Roster Groups before deleting them” then you still have members attached to that particular group or squad.
Click Org or Team Tools > Members.
Click Customize Filters.
Click the Member Group dropdown and select the one(s) you want to delete.
Click the Member Status dropdown and Select All.
When finished, click Done or Apply.
Select all the members and click Edit > Multi-Edit.
Click the Set Member Group dropdown and select a different group to move them to.
When finished, click Save.
Go back to Step 1 to delete
200
How to Add/Edit Sales Tax Rate
What is:
To add/edit the sales tax rate to your store(s).
From the left navigation menu, click Point of Sale > Setup.
On the upper left-hand corner, enter the Sale Tax Rate.
The sales tax rate will update automatically.
300
What File Types Can I Upload to the Website?
What is:
Supported File Types:
.CSV
.DOC
.DOCX
.MP3
.PDF
.PPT
.PPTX
.TXT
.WAV
.XLS
.XLSX
.ZIP
Supported Image Types:
NOTE: Only image file types can be uploaded to the Images folder.
.BMP
.GIF
.JPEG
.JPG
.PNG
.TIFF
300
How can we Upload an Image for a Fundraiser?
What is:
From the left navigation menu, click Business Tools > Event Fundraising Admin.
Create a new fundraiser, or click on the title of an existing event.
In Event Basics, to the right of Event Image, select Upload New Image or From Library.
If uploading a new image, click Choose File > Select File from your Computer > Open.
If uploading from Library, click Select from Library > Select Image > Select and Submit.
Click Save Changes.
300
What is the Social Feed?
What is:
The Social or Team Feed gives your organization a place to share posts with everyone or select groups. Posts are made to the site, and in app, but can also be sent via email or SMS notifications.
300
How to Change the Registration Buttons Text
What is:
From the left navigation menu, click Org or Team Tools > Registration Admin.
Click the Reg Start Setup tab.
Enter the text you'd like in the Reg Button Name.
When finished, click Save Changes.
300
How to Export Inventory Orders
What is:
From the left navigation menu, click Point of Sale > Inventory.
Click the Inventory Order tab.
From the upper right-hand corner, select the "Store Location."
Find and select the orders to export.
Click Export...
Click to Save PDF or View/Print.
400
How Do I Publish My Site?
What is:
If your website is still in sandbox mode, follow these steps to publish it to the public.
From the left navigation menu, click Website Design.
At the top of the page, click Sandbox Mode.
Click Publish Site and confirm.
Once this is done, a series of "301 redirects" are created so that your old site URLs are automatically redirected to the equivalent pages.
400
Why is My Fundraiser Not Appearing On My Homepage?
What is:
In order for a fundraising event to show, it must be set to current.
From the left navigation menu, click Business Tools > Event Fundraising Admin.
Select the fundraising event that is not appearing.
Click Set as Current.
400
How do I Create a Social Feed Post?
What is:
On the left navigation menu, click Social Feed.
Click Share something with your organization.
Fill out the form as desired.
Share with Everyone, or click Edit to select your audience by class, program, subprogram, session, or start/end date.
You may send out a notification of the post as an email or an SMS.
You can upload any attachments desired.
Click Post.
400
How to Save a Customize Account Filter
What is:
From the left navigation menu, click Org or Team Tools > Accounts.
To the right of the search bar, click Customize Filters...
Filter the report as desired.
When finished, click Apply.
To the right of the Customized Filters... button, click Save.
Enter a name for the saved view.
Click Save.
400
How to Create a Store Location
What is:
The POS system allows you to manage, sell, and report on stores by location.
To create a store location:
From the left navigation menu, click Point of Sale > Setup.
Click Manage Locations...
Click + Create New Location.
Enter the "Store Name", "Address", "City", "State", and "Zip/Postal".
Click Save to create a new location.
500
What Are The Eight Keys to a Great Homepage?
What is:
1) Branding
2) Social Media
3) Class Signups
4) Address
5) Navigation
6) Slideshow
7) Social Feed
8) Command Button
500
How Can we Set Up Incentives for Fundraising Events?
What is:
From the left navigation menu, go to Business Tools > Event Fundraising Admin.
Create a new event, or click on the event you'd like to edit.
Click Incentives Setup.
Select the Incentive(s).
Top Dollar Performers
Top Member Group Performers
Total Money Raised by Roster
Average Money Raised by Participants
Top Site Performers
Total Money Raised by Site
Average Money Raised by Participants
Free Form Incentives (Requires manual tracking)
Add an Award Title.
Click Add New to create the incentive.
Level Description
Giveaway Description
Value
Upload an image
Click Save Changes to save the individual incentive.
Click Save Changes to save the set up
500
How Can We Choose Specific Email Recipients Via News?
What is:
On the left navigation panel, click Org Tools > News.
Click + Add News.
Fill out the form as required/desired.
Select Send News Emails.
From Recipients, select Only to these Groups.
Select the groups to send the news to. Note that only these groups receive this news.
Click Save.
Click Create.
500
How to Tell if Consumer Cellular uses AT&T or T-Mobile
What is:
Consumer Cellular is an MVNO that either uses AT&T or T-Mobile as its carrier. Most users are on AT&T's network. According to this prepaid phone news article, if your SIM ID (ICCID) "starts with 890126 it's for T-Mobile, AT&T SIM IDs start with 890141."
iOS users: Go to Settings > General > About and look for the ICCID number.
Android users: Use the SIM Device Info app that displays the SIM ID as "SIM Serial Number."
500
How to Change the Due Date for a PoS Invoice
Invoices created in PoS will be processed based on the Due Plan Settings by default.
Editing the due date for an invoice can be done when creating the charge for the order.
From the left navigation menu, click Point of Sale > Sales.
Add the desired product(s) to the Sales Cart.
When ready to charge, navigate to the Sales Cart and click Charge Now.
Click Find Account.
Search for, and select the account. Click Continue.
Click the Invoice tab.
To the right of the due date, click the pencil icon.
Choose the new due date using the calendar.
Click Create Charge.