DealerOn People
Our team lead
Who is Jen?
This OEM has 4 Core Brands, including Chevy
What is GM?
After a Custom Page Template is filled out by a dealer, we would send it to...
What is Design, JIRA, or General Design?
CSM
What is Customer Success Manager?
The Sunshine State
What is Florida?
Three CSM Managers
Who is Tess, Brandi, and Lindsey?
This brand is for Non-Champion CSMs
What is Ford?
When Validation Queue is over 150 Cases
What is Code Red?
SCM
What is Senior Case Manager?
(Solve for X) 18-4x=5x
X=2
VP of Customer Experience
Who is Mike Somerville?
Name an OEM that uses Marchex
What is FCA, GM, Honda or Porsche?
Have an Inventory case built out? Next step is to
What is Escalate to Data Support?
DPM
What is Digital/District Performance Manager?
Hosted Jeopardy! for 37 seasons until his death in 2020
CEO of DealerOn
Who is Ali Amirrezvani?
German manufacturer of Luxury vehicles headquartered in Munich, Bavaria
What is BMW?
The reason we cover Support Phones for half an hour
What is the CS Department Monthly Meeting?
NADA
What is National Automobile Dealers Association?
Island of 25+ Million inhabitants off the coast of East Africa
What is Madagascar?
2022 New Hires
Who is Avante Hatter, Kody Harrell, Chase Benson, and David Nyamu?
Name an OEM we do NOT submit Monthly Brand Compliance for
What is Ford or FCA?
Next Step when you receive a Training Code for Data Entry - Vague or Inaccurate Description
What is Rework the Case to provide more clarity?
SLA
What is Service-Level Agreement?
The Real World (1992 to 2017) is a Reality TV show that aired on what Network?
What is MTV?