Listening Skills
A listening skills where you look at the person who is speaking in the eyes.
What is (intermittent) eye contact or facing the speaker?
These cannot be taken or recorded during Zoom sessions.
What are photos or videos?
This is a way I can show that I am interested in improving and growing at my job.
What is Asking for feedback?
If someone tells me they won an award, they are probably feeling this emotion.
What is excited, happy, or proud?
Why is it so important to listen to others at work, in the community, with your family, and with your friends? Give 2 reasons.
Some answers:
Listening is how you learn new information.
Listening is important in case there is an emergency,
Listening is important to show that you care about someone else. (Relationship building)
Listening is important so we are clear and understand what we should or should not be doing.
A listening skill where you use your body to show you are listening.
What is body language or facial expressions?
We should do this if there is any background noise at your home such as a phone ringing, people talking, music playing, or the television on.
What is mute yourself?
When receiving feedback from my boss or coworkers, it is important to be able to control this.
What are my emotions or my facial expressions?
If someone tells me that they lost their cat, they are probably feeling this emotion.
What is sad, worried, upset, or scared?
What are three things that you should NOT do when actively listening?
Possible answers:
Interrupt the speaker
Distract the speaker and or other listeners
Change the topic
Think about other things and not listen to the speaker
Look around the room (shows you are not interested)
Roll your eyes
A listening skill used to show the speaker you are following along with the conversation and agree or disagree.
What is nod your head or make on-topic comments.
What is raise your hand and be patient?
When I receive feedback from my manager, job coach, or coworkers, I should say this.
What is "Thank You"?
The feeling someone might feel when they are talking and no one is listening to them.
What is sad, annoyed, mad, or upset?
Appropriate work clothing- no PJs
Sitting up looking at the camera- not laying in bed, or on the couch or sleeping, camera is on
Not distracted- not playing video games, talking to others in the room, or doing other activities during the session
Actively listening and participating- Listening without interrupting, asking on topic questions or making on topic comments after raising my hand
On time
A listening skill used to clarify when you are unsure about what the speaker means or when you don't understand what was said or asked.
What is asking clarifying questions?
When someone is speaking we should do this.
What is listen quietly and don't interrupt?
I should think about feedback (even negative feedback) as this.
What is an opportunity to grow or a learning experience?
The feeling someone might feel when someone talks behind their back to their friends or coworkers.
What is upset, sad, embarrassed, hurt, or angry?
Name 3 places you would like to visit in the community in the upcoming year. (At least 2 that are free to go to)
This is one way that you can improve your listening skills.
What is practice?
Also accepted: Avoiding distractions, eye contact, facing/focusing on the speaker, waiting for speaker to pause and asking clarifying questions, asking follow up questions, nodding your head, be attentive, not interrupting, summarizing, repeating key points, keeping an open mind, being nonjudgmental, visualize what the speaker is saying, trying to empathize and feel what the speaker is feeling, giving feedback when the speaker is done talking, sharing your thoughts on what was said and showing interest.
Something we should not discuss during Zoom meetings.
What is other people's information and health information?
This is a good way to show that I am accepting of feedback from my manager, job coach, or coworkers.
What is actively listening, appreciation, or taking action?
The emotion a person might feel when someone is bragging about how much money they have, how many friends they have, the many places they travel to, or all of the things they got on Christmas or their birthday.
What is jealousy?
Name one thing I will do (practice) this week to help me reach my goal(s).
Answers will vary.