What is Uhaul?
What does K.P.I. stand for?
What is Key Performance Indicators.
What is U-Haul's PSO?
To provide a better and better product and service to more and more people at a lower and lower cost!
Why is it so important to always "Overcome Objections"?
When we fail to overcome customer objections, we fail to give our customers the tools they need to succeed with their moving needs! They are left unaware of the urgency in reserving now, and the true risk that come by not reserving today.
What are the risk the customer may face if we fail to overcome the objection?
Any one of these answers:
a. They may not get equip
b. They may have to drive further to get equipment
c. They may end up paying more if wait to book
What do the STATS tell?
They tell a Story, about behaviours,