Systems
BOSS
BEASE
CCTP
Exchange Plus
100
System used to validate a customer's address...
What is MLDB?
100
Command used to access the payments and adjustments screen in BOSS...
What is PA F3?
100
Name of the tab where you validate the customer's service address...
What is the Account Details tab?
100
Location clicked to access the customer's account...
What is Open Account Button?
100
Location to find USOC monthly rate for a 1FL...
What is in the Class of Service Tab?
200
System in which you change the Due Date on an Order...
What is SORD?
200
1. To scroll thru additional lines on the same page of the bill...2. To scroll from one page to another on the bill...
1. What is Enter? 2. What is F2 to scroll to the next page on the bill?
200
Name of Folder in the Products Tab where BLC ;is located...
What is Packages and Credits?
200
Location on the main CCTP screen where the telephone numbers on an account can be found...
What is the Account Numbers Field?
200
Tab used to determine type of Telebranch the customer should have...
What is the Call Rates Tab?
300
System used to make adjustments for Long Distance...
What is Telegence?
300
Command used to view the previous month's bill...and which function key is used...
What is "P" in the command line and F2
300
Name of Tab where the APIN is added...
What is the "BI/ID FIDS" Tab?
300
Name the tab that provides a script/call flow to follow...
What is the Contact Tab?
300
Where you can find what date the customer's bill date will be...
What is the Bill Dates Tab?
400
System used to look up the number the customer will use to access remote activation of call forwarding...
What is Exchange Plus?
400
Command used to view the bill 2 months prior to the current month...and which function key is used...
What is "P2" in the command line and F2?
400
1. In Texas, codes needed to negate line charges...2. Name tab where these codes are entered on the order...
1. What is BI NSOC 1, BI NCAC X (X=# of lines), BI NTC 1 ; 2. What is the BI/ID FIDs Tab?
400
Explain how to access a bill in CCTP...
What is go to Call Plan, Click on AT&T Billing, Click on Bill Explanation, Click Next
400
Location where you find where a customer can pay their phone bill in person...
What is the Payments Tab?
500
When placing an order for a Toll Free Number, what systems must you use to establish the service for the customer once your TL has reserved your #... Hint: 3 Systems
What are BEASE, LD WOT and RDS?
500
1. The IMS Code used to sign into Houston... 2. The IMS Code used to sign into Oklahoma... 3. The IMS Code used to sign into Missouri... 4. The IMS Code used to sign into Arkansas...5. The IMS Code used to sign into San Antonio...
1. What is IMSN4? 2. What is IMSR4? 3. What is IMSC4? 4. What is IMSR6? 5. What is IMSN6?
500
1. Fid used to float the lines in hunting when the customer has Unified Messaging...2. Explain the process to add that information...
1. What is ATVM? 2. What is highlight the US1MX on the Products Tab, then click on the Product FIDs tab, click on ATVM, when FID Wizard Pops Up, enter the telephone numbers in the hunting sequence, click add on the Fid Wizard, click ok on the product fids tab?
500
1. Location where can find if the customer has a term agreement...2. USOC that tells us there is a term agreement...
1. What is the CSR Tab? 2. APIN
500
The steps to find the customer's access number for Unified Messaging...
What is access the account, click on the products tab, click switch information, the number is located next to unified messaging?
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