KDB
HR & WFM
Calls
Performance
Hodgepodge
100
The number you transfer to for airport rental billing issues.
What is 85500?
100
The maximum number of Rolling Months you can be below 95% Uptime for the Tech Requirement.
What is three out of six months?
100
These are the three scenarios where you have the "Gold Beach approval" to qualify earlier in the call.
What are: 1) Locals renting at airports, 2) Customers calling for someone else, 3) Customers looking to rent one-way?
100
The commission percentage if you earn $50,000 to $59,999 in Revenue for a month.
What is 0.50%?
100
The number of red squares on a standard checkerboard.
What is 32?
200
For Alamo & National, the states where spouses are considered automatic authorized drivers and do not have to pay additional driver fees.
What are California, Illinois, Missouri, Nevada, Oregon & Wisconsin?
200
This is the program you use to apply for time off at least 48 hours in advance.
What is Workbrain?
200
The only time you're allowed to search for an Account ID without getting the code from a customer.
What is a Business/Corporate rental?
200
The number of "Exceeds Requirements" or "Outstanding" marks you need to get without getting anything below "Meets Requirements" in order to earn an overall "Exceeds Requirements" on a Recap or Review
What is three or more "ER" or "O"?
200
The nearest star to Earth.
What is The Sun?
300
The minimum qualifications for a National "One Two Free" rental and the amount of points earned for one rental.
What are: Paid for, 2+ days long, ICAR or larger, in the USA, and 300 points per rental?
300
The minimum length of time you must work in a shift in order to avoid an Attendance Incident (Point).
What is at least half your shift, regardless of shift length?
300
The minimum and maximum length of Weekend Special Rentals, and the nights of the week the customer must keep the car.
What are two and four, and Saturday & Sunday night?
300
The two percentages needed to Exceed Requirements or earn an Outstanding in Schedule Adherence.
What 93% and 94%?
300
The answer to this math problem: (1 + 12 x 0 + 5)/3
What is 2?
400
The scenarios where you are allowed to switch to a different brand during a National or Alamo call.
What are 1) No location, 2) Branch closed, 3) Vehicle class "not available", 4) Insurance replacement, 5) SELL-OUT?
400
The procedure for what to do if your work phone is not working properly, but your Internet is fine.
What is: Call 877.488.2500 and press Option 2 to speak to a Tech Representative?
400
This is the new Fiscal Year 2017 way we should be assuming the sale in order to get Driver's License information.
What is: "I can go ahead and get your reservation started. Have you rented with us before? Let me see if you're in our system. Do you have your Driver's License on you right now?"
400
The EIGHT categories you are ranked on in the Monthly and Quarterly agent rankings
What are Capture, Closure, SQI, AHT, RPC, Driver Profiles (Rental Ready), Billable, and SA?
400
The closest country that is south of Detroit, MI.
What is Canada?
500
The cost of Sirius XM radio for a week.
What is $24.99?
500
Our HR Representative.
Who is Juanita McNary-Addison?
500
The three most common issues our team has with Closure
What are: Incorrect Rental Information, Qualifying, and "It's Too Hard" (Do-ability)?
500
The benefit you get for placing in the Top 50 overall in Agent Quarterly Rankings
What is the ability to choose your own schedule?
500
The literal translation to the Latin word "Verbatim"
What is "Word for Word"?
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