Golf Knowledge
For Player Rankings, name four of the requirements a round must meet to count.
18 holes, Vision/TwoVision/Real, Pro or Tour difficulty, Stroke mode, and conceded putts within 100 cm?
What remote-access software do we commonly use when troubleshooting a customer's simulator?
TeamViewer
How long is the standard warranty on non-consumable parts?
12 months after installation
Which simulator does not have a sensor controller box
GDR and GDR Plus
What is the only mammal capable of true sustained flight?
Bat
Which tee color is generally associated with championship/professional play?
Black/Gold Tees
When requesting remote troubleshooting, name two pieces of information we need from the customer.
TeamViewer ID/password, contact number, simulator type, game mode/settings, photos/videos, or a two-hour availability window
How long is the warranty on repaired parts?
3 months / 90 days
Name the three Swing Plate settings from least to greatest movement.
Flat, Normal, and Hard
Which animal is known as the fastest land animal?
Cheetah
How much is an Arcade Lock Key?
$4,000
A customer's sensor still isn't working after basic troubleshooting. What team should be tagged with the TeamViewer information and troubleshooting details
Tech team
How many days does a customer have to return a defective warranty part after receiving the return label?
15 days
Which simulator can support the original Arcade software but cannot support Arcade Plus?
T1
How many continents are there on Earth?
Seven
Which tee is generally considered the regular/men's tee?
White Tee
A customer says their simulator has no sound. What should they check first
the speaker cables and the volume level
What happens if a defective warranty part isn't returned within the required timeframe
the customer may be invoiced for the full MSRP of the item
Where is the T1 Lock Key located
the back of the CPU
What is the largest planet in our solar system
Jupiter
Which tee color is generally the closest to the hole?
Red Tees
Before escalating a sensor issue, what should you do with the simulator?
perform basic troubleshooting, including resetting the controller, checking cables, rebooting, and checking LAN connections
Who pays for expedited shipping when a part is under warranty?
the customer
Which simulator system has its power button on the left side of the frame?
T4 / TwoVision
What is the capital city of Australia?
Canberra