P1 True or False
Unsecured voicemails are considered valid attempts
What is TRUE?
This is the hold time recommended for all P2s
What is TWO MINUTES?
The screen that appears after you enter the accession from the PINQ screen
What is the DEMOGRAPHICS (D) SCREEN?
GLU
What is GLUCOSE?
Kansas
What is LENEXA?
Holding for four minutes for an authorized client after providing patient information is considered a non-valid attempt.
What is FALSE?
(it is a valid attempt if patient information is provided prior to being placed on hold)
What the letters in 'TNP' stand for
What is TEST NOT PERFORMED?
Should you want to research information about a specific test, you would type this in the QLS Selection screen
What is TINQ?
VGRRB
What is Verbal Given Refused Read Back?
Colorado
What is DENVER?
Any P1 result requires no less than two phone calls
What is FALSE?
(results can be delivered & closed during the first call)
P2s are delayed when instructions to do so are outlined here
What is the Client Specific Message (CSM)?
Typing 'E" and Enter from the Demographics screen will navigate to the page reflecting this activity for the case
What is the FAX HISTORY SCREEN?
ANC
GEORGIA
What is FALSE?
(after first busy signal, wait for 10 seconds before calling a 2nd time)
The only TNP results that don't require a call to the client
What is TEST CANCELED BY CLIENT and DUPLICATE TEST?
Typing "N1" from the Demographics screen navigates to this type of client listing
What are PROVIDER NUMBERS?
NCN
What is NO CALL NECESSARY?
New Jersey
What is CLIFTON?
On weekends/holidays, fax and close results after two attempts have been made
What is FALSE?
(after second attempt, delay until 9am next day)
Fill in the blank: "This is DAMON from Quest Diagnostics calling on a recorded line to alert you of lab results _____ _____ ________ ____ _______ for Dr. LOWERY’s patient"
What is "THAT MAY REQURE ATTENTION?"
Entering this letter in the Demographics screen will transmit test results electronically vs. faxing them
What is H?
PHI
What is PROTECTED HEALTH INFORMATION?
ILLINOIS
What is WOOD DALE?