Resume
What is the goal of a resume?
Quickly communicate why you are the best candidate for a position.
The phone is ringing at your job, how do you answer?
-Speak slow and clearly
-Use a friendly tone
-Give your name/company name
Something negative about the former company.
"Networking is cultivating relationships and investing regular time and effort, establishing and maintaining career-related contacts.”
(U.S. Department of the Interior)
“Networking is building relationships before you need them. Then when you need them, you will know whom to call and s/he will want to help you." (Darling, 2003)
What is a Digital Footprint
Your online presence, such as social media, that can impact your employment/ your employer's perception of you?
You are applying to work at a day care. You previously babysat and worked at Burger King at around the same time. Which do you list first?
You should list babysitting first. When time periods are the same, but the most relevant first.
A caller asks to speak with Josiah, who is running late today, how should you respond?
A. No, call back later.
B. Josiah is unavailable right now. May he call you back?
C. Josiah is late to work again. What do you need?
D. Can you call back in a few hours?
B. Josiah is unavailable right now. May he call you back?
What is something appropriate to write under "reasons for leaving?"
-schedule conflict
-seasonal employment
-conflicting hours
-better opportunities for advancement
What is an informational interview?
an informal conversation you can have with someone working in an area of interest to you
Is using your phone on break at lunch appropriate/inappropriate?
Appropriate
What should you do if you don't know how to describe a job you had in the past?
Google examples of that job's resume. Such as "Burger King employee resume example"
Mariah works at a busy restaurant that accepts phone reservations. Mariah should...
A. Learn how her boss wants her to answer the phone.
B. Tell customers to call back when it's less busy.
C. Speak very quickly.
D. Ignore the phone, let someone else answer.
A. Learn how her boss wants her to answer the phone.
What is a place you could save your resume, reference info, etc?
Google Docs.
Master binder.
The cloud.
Why should you both staying in touch with former co-workers?
To be informed of possible job opportunities.
Is adding your coworkers on social media appropriate, inappropriate, or debatable?
Debatable
What should one liners start with?
Action words.
Avery must place a customer on hold. He should NOT...
A. Ask before placing a caller on hold.
B. Keep the hold time as short as possible.
C. Explain why he must place the caller on hold.
D. Underestimate how long the hold will be for customers.
D. Underestimate how long the hold will be for customers.
T/F: You should list your jobs in order that you had them.
False. It should be in order of most recent to least recent.
What is one way to stay in touch with your friends/former co-workers when you're not seeing them anymore?
Social media, phone calls, or text check-ins.
Is posting about how stupid your job is appropriate, inappropriate, or debatable?
Inappropriate
What are hard skills versus soft skills?
Hard skills are skill sets that are easy to quantify and teachable (such as typing speed) while soft skills are people skills such as communication or flexibility.
Jeremiah is busy at work. A caller slowly begins to explain a problem. Jeremiah should:
A. Interrupt the caller if he knows the answer.
B. Listen patiently and carefully.
C. Tell the customer to hurry up.
D. Hang up
B. Listen patiently and carefully
What should you write instead of "any/anything" when it comes to positions applying for/available hours/date available to work?
Negotiable.
What is one thing networking does for job seekers?
-Find better-paying jobs
-get jobs with more hours
-shorten the length of their job search
Is setting your social media to private appropriate, debatable, or inappropriate?
Appropriate