All About Cloud!
a cloud computing service that allows anyone to build applications and websites, store data and analyze data on Google’s infrastructure.
What is GCP or Google Cloud Platform?
A GCP Product that offers less customization and flexibility - Operating System is pre-installed - Only limited languages available (JAVA, Python, PHP or Go)
What are App Engine Instances?
Issue and solution summary
Details and logic for solution
Next steps
What is Message Structure?
Payment instrument is a credit or debit card or bank account, depending on availability in each country or region.
Customers sign up for the account themselves
What are Online/Self-serve Accounts?
a $0-1 transaction from Google, which is a pending authorization request between our billing system and the bank that issued your credit or debit card.
What is Authorization Hold or Pending Hold?
What is the Knowledge-based tool that we are using to review the internal processes for Google Cloud?
What is g3doc?
Requires the most work in GCP - Installing and configuring software - Securing the instance - Configuring the network
What are Compute Engine Instances?
- a way of approaching any message. - It is issue agnostic - Helps not only to start a case but ensures you have a better understanding of all messages from a customer
What is SOLVE?
- payment ( delinquent )
- Expired credit card
- Primary form of payment needs to be updated
What are Reasons an account can be in a grace period?
For new customers who have never used Cloud platform before and have never been a paying customer of Google Cloud Platform and have not previously signed up for the free trial.
What is Free Trial Eligibility?
- Mobile application developers, e.g. Snapchat - Game developers, e.g. Applibot or EA Games, Ubisoft - Other big names like Netflix, Best Buy, Coca-Cola…
What are GCP users/customers?
Customizable virtual computers running on actual Google Cloud Platform servers.
What are Virtual Machine Instances?
It includes a restatement of the customer’s issue/question or a clarifying question in your own words - Your first observation and immediate next steps - When the customer can expect the next update
What is a good FMR?
the process of methodically communicating with customers to ensure the collection of accounts receivable. Notifications process from emails to console banners reminding the customer to pay.
What is Dunning?
- Google will deposit a small random amount to their account - This deposit may take 2-3 business days - The customer will use the deposit amount as verification to complete their signup
What is Bank Account Verification Process?
A globally unique identifier for your project that cannot be reused even after the project is deleted. It must be 6 to 30 characters in length and can only contain lowercase letters, numbers, and hyphens.
What is a Project ID?
GKE
What is Google Kubernetes Engine?
We drive a helpful interaction with our users. We understand they’re very technical so we focus on driving the information clearly and directly.
What is a Googley Tone?
services still active but the account is not in good standing. delinquency might be a factor or customer did not pay the bill on time
What is Grace Period?
either when US $300 has been depleted or when 3 months (90 days) have elapsed
What is Free Trial end date?
Located throughout the world to: -Increase speed -High Availability -Flexibility with the highest level of security in the building from bio-metrics to securing building access from a pre-approved list of personnel.
What are Data Centers?
This GCE resource will continue to be billed even after you have stopped/deleted your VM instance as they are located independently from it.
What are the Persistent Disks?
The customer knows the end result but will need details. This is where we can softly educate the customer with our findings and our reasoning for the resolution
What is Details and Logic for Solution?
Check or Wire transfer
What are Payment Methods available for Offline/Invoiced customers?
- project can have no more than 8 cores
- may not use Google Cloud Platform services to engage in mining cryptocurrency.
- SLAs do not apply
What are Free Trial Limitations