a cloud computing services that allow anyone to build applications and websites, store data and analyze data on Google’s infrastructure.
What is GCP or Google Cloud Platform
100
a virtual computer, on a real physical computer.
What is a Virtual Machine
100
Issue and solution summary
Details and logic solution
Next step
What is Message Structure
100
services still active but the account is not in good standing, delinquent or customer did not pay the bill on time
What is Grace Period
100
a $0-1 transaction from Google, which is a pending authorization request between our billing system and the bank that issued your credit or debit card.
What is Authorization Hold or Pending Hold
200
Use Google’s thousands of miles of fiber optic cable to get information to end users as fast as possible. Direct access from from over 100 location world wide
What is Google Infrastructure
200
Offers less customization and flexibility
- Operating System is pre-installed
- Only 4 languages available (JAVA, Python, PHP or Go)
What is App Engine Instances
200
- a way of approaching any message.
- It is issue agnostic
- Helps not only to start a case but ensures you have a better understanding of all messages from a customer
What is SOLVE
200
- payment ( delinquent )
- Expired credit card
- Primary form of payment needs to be updated
What is Reasons an account can be in a grace period.
200
for new customers who have never used Cloud platform before and have never been a paying customer of Google Cloud Platform and have not previously signed up for the free trial.
What is Free Trial Eligibility
300
- Mobile application developers, e.g. Snapchat
- Game developers, e.g. Applibot or EA Games, Ubisoft
- Other big names like Netflix, Best Buy, Coca-Cola…
What is GCP users/customers
300
A GCE instance with magic!
- We’ve launched a GCE instance of your size
- We’ve installed the operating system and the third-party software for you
- We’ve given you full access to the instance
- You’ll need to maintain it moving forward
What is Cloud Launcher Instances
300
- A restatement of the customer’s issue/question or a clarifying question in your own words
- Your first observation and immediate next steps
- When the customer can expect the next update
What is a good FMR
300
the process of methodically communicating with customers to ensure the collection of accounts receivable. Communications progress from gentle reminders to threatening letters and phone calls and more or less intimidating location visits as accounts become more overdue.
What is Dunning
300
- Google will deposit a small random amount to their account
- This deposit may take 2-3 business days
- The customer will use the deposit amount as verification to complete their signup
What is Bank Account Verification Process
400
a 9620-km linear Trans-Pacific submarine cable system with direct cable route linking the U.S. and Japan.
What is Unity Submarine Cable System or Unity Cable
400
Requires the most work
- Installing and configuring software
- Securing the instance
- Configuring the network
What is Compute Engine Instances
400
We drive a helpful interaction with our users. We understand they’re very technical so we focus on driving the information clearly and directly.
What is a Googley Tone
400
a daily max cost you want to pay in a day for a project. When the limit is reached, any operation whose free quota has been exhausted will fail, this only applies to App Engine resources.
What is Daily Spending Limit
400
either when US $300 has been depleted or when 12 months (60 days) have elapsed
What is Free Trial end date
500
Located throughout the world to:
-Increase speed
-High Availability
-Flexibility
What is Data Centers
500
Customizable virtual computers running on actual Google Cloud Platform servers.
What is Virtual Machine Instances
500
The customer knows the end result but will need details. This is where we can softly educate the customer with our findings and our logic
What is Details and Logic Solution
500
Cheque or Wire transfer
What is Payment Methods available for Offline/Invoiced customers
500
- project can have no more than 8 cores
- may not use Google Cloud Platform services to engage in mining cryptocurrency.
- SLAs do not apply