Emergency Program
ICS
EOC
Partners
ESS & EOC
100

What syncs across devices with Chrome browser?

Bookmarks, passwords, apps, extensions and settings. Everything but your local storage.

100
What is Google's alternative to Microsoft Office products?
Google Docs, Sheets and Slides.
100
Where is the first place you should direct users to find information and troubleshooting tips about their Chromebook?
Get Help App
100
What is the first thing you need to setup a new Chromebook ?
An internet connection
100
Where is the only place users can go to get more apps for their Chromebook?
Chrome Web Store
200
What is the first thing you need after an internet connection to sync your bookmarks, passwords, apps, extensions and settings?
A Google Account
200
What is Google's alternative to Skype that lets you video chat with up to 9 friends online?
Google Hangouts
200
Whenever a user has a problem what is the first thing you should do?
Have the user report the issue ctrl+shift+i
200
What is the section of Chrome OS's UI called where you can access settings, Wi-Fi and Bluetooth options?
Status Area
200
How can a user tell if an application will work offline?
Thunderbolt icon
300
What is an incognito window?
A Chrome browser window that doesn't remember your web history, search queries, or cookies.
300
If a customer wants to upload their iTunes collection onto their Chromebook from their PC or Mac where should they go?
play.google.com/music and download the music manager
300
How would you verify if an issue is related to an account setting?
Jump into to Guest mode to see if the issue persists.
300
How would a user create an account ideal for kids?
Create a supervised user account from the log in in screen by clicking add user.
300
How does a user remove a web app?
Two finger click (right click) on that app in the launcher and click on remove from Chrome.
400
If a user visited a website and got an Adobe Flash error rather than downloading flash from Adobe's website what would you direct them to?
Report the issue, Reload the site, Check to ensure that the flash plugin is enabled by typing in chrome:plugins.
400
When a customer buys a new Chromebook they get 100GB of free storage for 2 two years, where should they go to obtain this offer?
drive.google.com/redeem
400
If a user is in the Dev channel how do you move them back to the stable channel and what will happen to their data?
Type in Chrome:help>more info and change the channel to stable. All locally stored data will be lost.
400
If a users screen is upside down how would you determine a keyboard combination to resolve the issue?
Use the keyboard overlay ctrl+alt+?
400
If a user is experiencing the, "He's dead Jim" error how would you determine what might be causing this issue?
Use the Task Manager (shift+esc) to see if there are any excess apps or extensions are running.
500
How would a user know they're experiencing a sync issue?
The Chrome Menu icon will turn orange and the Chrome menu will prompt the user to sign back in.
500
How would a user set up a traditional printer with their Chromebook?
Google Cloud Print - Have a PC or Mac that works with that printer, Chrome browser installed on that computer with the users Google Account singed in and add the printer from Chrome:settings.
500
What is the order of operation when troubleshooting a Chromebook?
1. Report the Issue 2. Reload the page 3. Reboot the Chromebook 4. Check the OS version 5. Check connectivity 6. Check Guest Mode 7. Check memory usage
500
What is Crosh? How do you access it? What is a command you can use?
Crosh is the Chrome OS Developer Window used to change advanced OS settings and test hardware, ctrl+alt+t, battery_test
500
What are the three primary reasons an app or extension would not work?
NPAPI, managed account, or supervised user.
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