about me
animals
Lived in the Past
How do you spend most of your time
2 truths and a Lie
100

what is my favorit color 

red 

100

who is the largest animal in the world 

blue whale 
100
Where is the first place you should direct users to find information and troubleshooting tips about their Chromebook?
Get Help App
100
What is the first thing you need to setup a new Chromebook ?
An internet connection
100
Where is the only place users can go to get more apps for their Chromebook?
Chrome Web Store
200

my beties 

kennedy nyla maliya

200

fastest animal in the world  

peregrine falcan

200
Whenever a user has a problem what is the first thing you should do?
Have the user report the issue ctrl+shift+i
200
What is the section of Chrome OS's UI called where you can access settings, Wi-Fi and Bluetooth options?
Status Area
200
How can a user tell if an application will work offline?
Thunderbolt icon
300

what is my hair color 

brown


300

ugliest animal in the world 

blobfish 

300
How would you verify if an issue is related to an account setting?
Jump into to Guest mode to see if the issue persists.
300
How would a user create an account ideal for kids?
Create a supervised user account from the log in in screen by clicking add user.
300
How does a user remove a web app?
Two finger click (right click) on that app in the launcher and click on remove from Chrome.
400

who is my best friends 

tatum emma sienna 

400

cutest animal in the world 

red pandas 

400
If a user is in the Dev channel how do you move them back to the stable channel and what will happen to their data?
Type in Chrome:help>more info and change the channel to stable. All locally stored data will be lost.
400
If a users screen is upside down how would you determine a keyboard combination to resolve the issue?
Use the keyboard overlay ctrl+alt+?
400
If a user is experiencing the, "He's dead Jim" error how would you determine what might be causing this issue?
Use the Task Manager (shift+esc) to see if there are any excess apps or extensions are running.
500

what are my favorite chips 

turbos flames 

500

smallest animal in the world  (hint; it starts with c and ends with n)

etruscan shrew

500
What is the order of operation when troubleshooting a Chromebook?
1. Report the Issue 2. Reload the page 3. Reboot the Chromebook 4. Check the OS version 5. Check connectivity 6. Check Guest Mode 7. Check memory usage
500
What is Crosh? How do you access it? What is a command you can use?
Crosh is the Chrome OS Developer Window used to change advanced OS settings and test hardware, ctrl+alt+t, battery_test
500
What are the three primary reasons an app or extension would not work?
NPAPI, managed account, or supervised user.
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