Payments
Chat Redirects
IKEA
TR Policies
Potpourri
100
Who can update an invoice once it's been submitted by the Tasker?
CS
100
When using the Chat Redirect macro in ZenDesk to send an email to the User chatting in, who will you assign that ticket to?
Nobody! Leave the ticket assignee blank
100
What is the cancellation fee amount for a UK IKEA Task and what is it for a Canada IKEA Task?
UK: 18.00
Canada: 27.20
100
If you're going to miss work, how much advance notice do you need to provide to managers in order to avoid an Unscheduled Attendance Occurrence?
12 Hours
100
If you need to recover fund from a Client, what will you click on the Client's Admin Main Page
200
Per GURU, how many calendar days can a Tasker expect to wait before being paid out in the UK and Canada?
4-8 Calendar Days
200
The Chat Redirect process has 3 major steps done in the following order:
1. ___________
2. Add the Admin Note (on the task if appropriate)
3. ____________
What are steps 1 and 3? Please provide the answer in the order in which their completed.
1. Send the Chat Redirect Email
3. Send the Chat Redirect chat macro and close the chat
200
What do you use to calculate the size of a PAX unit -- depth, width, or height?
Width
200
What is the pro-rated L&D stipend for the remainder of Fiscal Year 2019 (Jan-Aug 2019)?
$700
200
What is the CSA Limit for a refund and what is it for a promo?
Refund = $199.99
Promo = $199.99
300
----------- DAILY DOUBLE! -----------
How much do you pay the Tasker on a manual payment for CC Decline for the invoice below?
$40.50
300
Keep the Chat or Redirect it:
- Tasker would like help with a review dispute?
Keep it and use the Review Dispute macro then close chat
300
How do you process a CF for an IKEA Team Task?
Settle CQ as no CF, then manually pay out double the CF amount on the task itself ($68.40 in USA, 36.00 in UK, and $54.40 in Canada)
300
If you call out, what two email groups should you send an email to?
@SeniorCS and @Scheduling
300
How often should you use the Add to Top Tag?
- Every time there's no tag to match your situation
- Often, so our Reporting group knows what tags to add
- Almost Never, just pick the closest tag
Almost Never
400
If an IKEA Tasker writes in and says they built 2x 2-Drawer Dressers but the task list only has 1x 2-Drawer Dresser listed. They already invoiced the task. How would you handle this.
Advise you'll need the Client to confirm. Reach out to Client via email. Wait for response. Charge Client + pay Tasker once confirmed.
400
A Tasker is Chatting in to you about a CF they believe they're owed from yesterday's IKEA task. You see in the notes they already reached out via Chat about this 10 minutes ago. What macro should you use in your Chat now?
2nd Reachout
400
Tasker emails and advises they completed an IKEA assembly task solo. The chat thread in the task shows the Client confirming this -- how should you proceed? There are 2 steps.
- Step One: Negative balance the no-show Tasker for 50% of the take home pay.
- Step Two: Payout the Tasker that completed the task for an additional 50% of the take home
400
TaskRabbit will match up to what % for 401k contributions?
5%
400
How many reschedule fees can be issued on a task?
One
500
What does “Tasker Balance Payment Internal Corp Payment from Tasker Balance” mean in the Tasker Disbursements section?
A manual payment to the Tasker from the TR Corp CC Failed so we added the funds to the Tasker's balance until the TR Corp CC issue was resolved, and then we paid out that balance amount to the Tasker.
500
Client chats in because their tasks aren't being picked up. You see their account is suppressed, and there are no Admin notes about the suppression from Policies. How should you handle?
Reach out to CSS or higher to see if it's suppressed in error or properly suppressed. If SIE, CSS+ will unsuppress. If properly suppressed, NLE.
500
What is this in the IKEA Simplified Products list, and how much is it to assemble in the USA?
Sideboard - $81
Sideboard: a flat-topped piece of furniture with cupboards and drawers, placed along a wall and used for storing dishes, glasses, and table linen.
500
What are TaskRabbit's Core Values
Be A Better Neighbor
Level Up
Care Deeply
Lead The Future Together
500
A new Tasker writes in saying they received an email stating that their bank account info was updated. Their TaskRabbit account was approved this morning, and they're writing in today. What's going on here?
Automated email sent out when bank account is approved for use on TR. No update actually took place.