Plan Tiers
This plan tier has a user cap of 10.
What is Starter?
These types of phones are compatible with Google Voice.
A lead that never responds to an email, doesn't set up a meeting, or responds and says they are not interested should be closed as ____, and does not qualify as a SAO?
What is qualified in error?
This deck is where you can find the supported countries for GV, and other useful info, for when you're pitching to customers.
What is the GV Pitch Deck?
Ron has 3 phone numbers on the consumer version of Google Voice. Who is the 'surprise' provider those numbers cannot be ported to?
Google Voice
T/F the Premier tier is the only tier that is HIPAA compliant.
What is false?
This is Google Voice's newest feature, although it doesn't come up often, it can be a deal breaker.
What are warm transfers?
An opportunity should be moved to this stage after a meeting has been accepted by the customer?
What is Stage 1?
This tool is where you can find win/loss reasons for when you're closing opps in SF and helps to provide insight to Google.
What is the Google Voice Insights Tool?
Daily Double
T/F: Hawaii, Alaska, and Mexico are supported on Google Voice.
Double Double: How are they supported?
On this tier it costs $9.50 per minute to call Inmarsat Sattelite Services.
What is Premier?
Jerry has one line through Ring Central. Jerry wants to be the main person to answer this line, but if he's unavailable he doesn't want the call to go unanswered, and wants 3-4 other people to be able to handle the call. What feature can solve Jerry's need?
What are Ring Groups?
Daily Double
T/F: Unlimited calling and texting are available within the US, Canada, and Google network.
This is the name of the dashboard where you can see stale opps and other information needed for your weekly goal tracker.
What is "Scotty's Team Quarterly Dashboard?"
Who cannot utilize the Delight Team?
Who are existing customers?
On this plan tier, customers have basic reporting capabilities.
What is Standard?
This feature is on the Standard and Premier plans, but has an added capability on the Premier plan. Name that feature and capability.
What are recording and automatic recording?
After the customer has signed a Billy, you should move the opportunity to this stage.
What is Stage 4/Closed Won?
This is the support article you should provide a customer when they want to know how they will be billed for Google Voice or if they want a quote.
What is "How Voice Billing works?"
elgoog.com has 17 users on a Google Voice Standard flex plan. They are looking to add additional users and want to know if there is a discount. How many users to do they need to add in order to qualify for a discount?
What is 28.7?
On either of these plan tiers, there are no per minute charges for calling internationally.
What are Starter and Standard?
Although they cannot send/receive texts with this feature, users are able to make outgoing calls using their org's phone number by enabling the "Set Outbound Caller ID" setting via this feature, in the Admin Console.
What is an Auto-Attendant.
Once you have confirmed the opportunity is ready to move stages, when should you advance the opportunity?
If you're questioning whether or not you should send this support article to a customer, you probably should. The "eject" button if you will.
What is "Contact Google Workspace support"?
This customer is on GWS for Non-Profits, they were on GWS BUS PLUS until 06/20/2023 and now they want to add 36 lines on GV Premier. Which team can work this deal?
Who is the Workspace Team?