GOOSE JOURNEY
I have 4 steps and 5 behaviors
What is the CW journey and 5 mandatory selling behaviors
I protect you for a lifetime if I was made in Canada but I'm always willing to see what I can do to keep you functioning.
What is the warranty
The client who get's a thank you note
Who is everyone who makes a purchase
You can return a product after a year of purchasing
False
The year Canada Goose founded and by who?
What is 1957 by Sam Tic
I am the 1st impression every guest will encounter
Give your best impression of me
What is the host
Smile welcome engage
Family owned since the 1950's founded in Toronto and hand crafted stitch by sticth
What is Canada Goose
The standard time to send a thank you
What is right after the transaction or during the last 30 minutes of your shift
5th Avenue's goal is 90% behavior score + Advocacy
True
What was the 1st name CG launched as?
Metro Sportwear
I'm specifically for the browsing guest
What is 3 attempts rating level, USP, try on
3 product families that have stories linked to our core pieces and Goose people.
Can you name the Goose people?
What is Mystique family. Chilliwack family, Hybridge family
Who is Ray Zahab, Kate Upton and Jennifer Lawrence ( XMEN)
The GRM goal for each BA weekly/monthly
What is 10% of the total weekly/monthly goal
When working WW we apologize for the line and ask the guest to wait in line.
False
Give Ex. of what we should do
Who is the currant CEO of Canada Goose?
Dani Reiss
This information will help guide the entire interaction
What is TOPC
target
occasion
preference
canada goose
I am leaning into the fashion forward style meets functionality look in our new pieces and embracing the innovation of the past in all my new launches.
Who is our creative director Haider Ackermann
The place where daily sales and GRM sales / emails get logged
What is the sales tracker
When doing SFS we process transaction in the register then let a leader know we did it
False
You verify store has pulled the product before processing
What was the first retail location Canada Goose opened?
CG Yorkdale
This is what Ambassador rating looks like
ACT IT OUT
ROLE PLAY TIME
Name 3 of the 1st Goose People you met
Who is Jordin Tootoo, Aldo Kane, Sarain Fox, Ray Zahab, Lance Mackey, Laurie Skreslet, Paddie Doyle
Warm, Personalized, Informed, Specific, Grammatically correct, Call to action and reflects the value of you as a BA
What is the correct standard for an outreach email
We should only use our Mpos to lookup inventory if we're not busy
False
We should use our Mpos for every stock check
First Item Canada Goose ever Sold?
Freestyle Vest