OPS/PROCESS
Who do we send the Nightly Recap email to?
Store, Stella, + Lena
What is our best-selling layering set?
Parker Layering Set
How long is the 14k Diamond Zodiac Necklace?
16-18 inches (20 inches with an extender!)
What is our signature tagline that references where we are from?
"With Love, from Laguna Beach"
What is our lowest-priced 14k Gold Ring?
14k Crew Ring at $115.
How many days in advanced should you request time off? (Answer for single-day requests and multi-day trips)
30 days + 45 days in advance, via email!
Name a personalized gifting option within the Wilder Collection, and how much it costs!
1. Wilder Alphabet Necklace - $68 each or 2-for $122
2. Wilder Alphabet Bracelet - $55 each or 2-for-$98
How many bracelets do we offer in 14k White Gold?
2! The Classic Diamond Bracelet + the Classic Five-Diamond Bracelet.
What's the difference between "gorjana" and "Gorjana"?
gorjana with a lowercase letter refers to the company/stores, and Gorjana with a capital letter refers to our co-founder and Chief Creative Officer, Gorjana!
Which Newport Bracelets cost $195?
14k Gold
Blue Sapphire
Ruby
Emerald
What is the date range (weekdays) that we collect Damages for before shipping each week?
Friday to Thursday (7 days total!) - Ship out on Friday mornings!
How much does the Rose Ring Set cost?
$68
How many diamonds are in the Diamond Row Ring?
7
Name 1-3 things we are known for at gorjana.
1. Signature Gold Finish
2. Signature Parker Clasp / Parker Collection
3. Layering / Layering Sets
4. Great Customer Service!!
5. Beautiful store design
6. From Laguna Beach
7. Family-owned
How much does the Opal Newport Birthstone Necklace cost?
$260
You notice a broken or torn fixture on the sales floor. What should you do?
1. Look for a new fixture in the back to replace the damaged one with.
2. Tell Lena or Stella
3. Complete a "Maintenance Asana Request" for a replacement fixture. Once a replacement is confirmed or shipped, we can damage the broken one out as a "Floor Damage" in RFS
What is the price range for our Fashion earrings?
$40-$85
How many necklaces do we offer in a 20 inch length WITHOUT an extender?
3 - 14k Box Chain, 14k Wilder, 14k Parker Micro Mini
How many fashion items should be packaged per white flannel pouch?
2! *if a guest specifically requests more, we are happy to oblige!
Which necklaces in our 14k Fine Collection cost $285?
Diamond Cluster Necklace + Classic Pink Sapphire Necklace, Diamond Star Necklace, Diamond Palm Necklace
A customer approaches you with a discolored or cloudy White Topaz Baguette + Diamond ring. How should you proceed?
1. Offer Cleaning for the guest, using our gorjana cleaner in the back.
2. Educate on the care needs of open stone styles like this, and....
3. Suggest the customer purchases our Luxury Fine Jewelry Cleaner $20!)
What is the highest-priced Fashion Layering set in our collection?
Poppy Pearl Layering Set (with the Reed Mini Necklace) for $135
How many diamonds are in our Melbourne + Classic Tennis bracelets? (starting size 6)
103
How many gorjana stores are there now?
57, soon to be 59! (2 Miami stores opening!)
Name all 6 14k gold huggie size prices in pairs! 8mm, 11mm, 13mm, 15mm, 22mm, 30mm
8mm $196/pair, 11mm $230/pair, 13mm $270/pair, 15mm $316/pair, 22mm $360, 30mm $410