R.E.E.A.P.
What does the R in REEAP stand for?
What is Rapport
Who is the Founder of 1800GOTJUNK?
Who is Brian Scudamore
Your job is booked at 9a.m. what is the promise window time?
What is 9a.m.-11a.m.
The first thing you do when meeting the customer? (3 actions)
What is shake hand (if they're good with it), make eye contact and introduce self and partner.
Required gear when moving items on a job site.
What are brown steel toe boots and gloves
How should you end a job?
What is with a Positive ending
How much did the CEO spend to start his company?
What is $1,000
When in South Carolina after confirming the address what else should you confirm?
What is, do they live in a gated community.
Immediate action after client agrees to price and you're about to begin work.
What is contact ops and give load size and estimated time to complete.
When is a spotter required
What is when ever backing the truck up
What does the A in REEAP stand for?
What is Ask for the job.
What is the revenue goal for all of 1800GOTJUNK? by 2026?
What is $1 billion
what is the number one complaint we get?
What is, where's my truck?
You're at the address, no ones answering the phone or doorbell, what do you do?
What is leave a door hanger and upload a picture of the door hanger in FS.
How many trucks length are required between you and the vehicle in front of you?
What is 5 truck lengths
What do the two Es in REEAP stand for?
What is, Establish the value and provide the Estimate.
What was the name of the company before 1800GOTJUNK?
What is The Rubbish Boys.
What should you do when special instructions are given to you from a client on a call ahead.
What is enter those instructions in job notes
What question should you ask the client once they have shown you all their items?
What is Have you ever used our company before?
Best practice when moving an item with your partner
What is communication/ a plan
What is Rapport?
What is a relationship you build with someone.
What is the "Painted Picture" a representative of
What are the goals and visions for 1800GOTJUNK?
What are the Call ahead points? (7)
What is, Introduction, confirm appointment/window, confirm items, upsell, address, place to park, WOW factor
Areas that the super sweep is done
What is where the items were, the path to the truck, and around the truck.
If your driver score gets below this score you can lose your driving privilege's.
What is 80