EPIC
Soft Skills / Top Ten Must Haves
Protocols
New / Existing Patient
Quality Monitoring
100
Slot colors and number of openings
What is Schedule Color Tips
100
It's not always what you say, but how you say it.
What is Tone?
100
SDS
What is Same Day Sick abbreviation?
100
What is the first step when scheduling a new patient
What is ADIET
100
Ensure patients and other callers receive quality service during each and every interaction.
What is the purpose of Quality Monitoring?
200
All regular openings are available
What is Green Schedule Slot
200
It is not a Department, it's an attitude
What is Customer Service?
200
Schedule 2 hours prior to appointment
What is the earliest time before the medical appointment you can schedule the Main Grady Financial Counseling appointment?
200
Last Name, First Name, SSN and/ or DOB
What is the search criteria to look up a patient?
200
A set of rules and ideas about how to deliver quality service.
What is Code of Quality?
300
Appointment Desk
What is the icon to Look up a patient's record?
300
Were you ever treated at Grady?
What is confirm patient is a Grady Patient
300
Purple, Green, Orange
What is Emory PCC?
300
Demographics, Patient Contacts, Employment Information, Guarantor account information, Coverage Information
What is Patient Registration?
300
Behaviors and actions that are contrary to the expectation.
What is Code of Quality Violation?
400
Central Scheduling
What is the epic department the agent logs into?
400
Thank you for choosing Grady.
What is the closing?
400
Asa G. Yancey Health Center 40 minute New "Welcome to Medicare" and 20 minute Follow-Up visits
What is Visit Types and Duration?
400
The reason for the appointment
What is Appointment notes field?
400
ASKED for the patient's SSN, ASKED and verified the patient's full name, ASKED and verified patient's DOB
What is Verification?
500
PLY
What is EPIC Playground abbreviation?
500
What is the BEST number the doctor or nurse can reach you?
What is telephone verification?
500
Yellow Pod
What is Morehouse PCC Pod?
500
Select the reason you are canceling the appointment
What is the Cancel Reason Field?
500
Reminder that calls will be recorded.
What is the GPAC sticker placed on the handset?
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