Intro to BPMS
What does BPMS stand for?
Business Process Management System
What shape represents a manual process?
A rectangle
When creating KPIs we should utilize the SMART criteria. What does the M stand for in SMART?
Measurable
This is a governance model structure by end-to end processes (as opposed to functional groups) to drive continuous improvements, efficiencies, and standardizations across the entire end-to-end
Global Process Organization (GPO)
What is the meaning of the SIPOC Acronym?
Supplier - Input - Process - Output - Customer
What tab in the process map template must be updated before any other tab?
Data can be put into this form of a measurement in order to guide you to possible solutions.
Metrics
This person is recognized throughout the organization as the go-to expert and owner of an end-to-end process
Global Process Owner
What is the first phase of BPMS? (Hint, before Process Discovery)
Process Inventory
What shape is used to maintain connectivity between pages?
This type of measurement would alert a user that actions is needed.
KPIs
This type of software provides information on how key processes are performing by combining process modelling with transactional data from enterprise transaction systems.
Process Mining
What is the last Phase of BPMS?
Continuum & Governance
What function can be used to straighten connector lines?
Align function
These controls were put in place to ensure publicly traded companies reported proper financial appropriately on a yearly basis.
Sarbanes-Oxley (SOX) Controls
Known as one of the benefits of Global Process Ownership, this provides one source of truth to exist throughout the enterprise.
Global Standards
What criteria should you consider to help prioritize your pain points?
Impact & Complexity
What level of the APQC framework is usually illustrated in a process flow?
Level 4 - the Activity Level
In order to create Metrics or KPIs we must first gather this type of information.
Data (Raw Data)
He is our Request to Pay Global Process Owner for Indirect.
Christian Jacobsen