General Questions
I am demolishing some property, and I need to get rid of the water services.
What is Tap Kill?
A portion of money used as security or collateral for the delivery of a service provided by SAWS.
What is a deposit?
A residential customer calls to start services on an account that does not have paid impact fees.
What is Counter Services?
The customer will keep SAWS as the service provider and will transfer the service to the new address.
What is a Transfer of Service?
Used when a customer requests a temporary turn off to perform repairs.
What is T-OFF FOR RPRS?
Can I fill up my kids’ pool in the backyard during restrictions?
What are Drought Restrictions?
35.62
What is Same Day Fee Service?
When the SAWS crew was working on the pipes on my street, someone hit my mailbox and damaged it.
What is Claims?
10.00
What is a Meter Trip Fee?
This WO is created when mud, dirt, ants, snakes, etc. are found inside the meter box.
What is Dirty Meter Box?
I opened my dental office, and I received a letter from SAWS. What is this all about?
What is Dental Discharge Compliance?
A document from another utility (gas, water or light) company that shows a consecutive twelve (12) month history has been established with no more than two (2) months of delinquency.
What is Letter of Credit?
My sewer is backed up, and the plumber said that it is SAWS fault.
I'm sorry Mr./Mrs. ___, we are required to receive a TCEQ Compliance Inspection Form indicating that your permit for Sewer and Water were approved.
What is a TCEQ Alert?
Used when a customer complains of noise in their water line.
What is NOISE-VB?
How much would I owe if I filled my pool with 20,000 gal of water?
What is the Bill Calculator?
Customer provides meter read.
What is Self Service?
I am building a house on the outskirts of town. Can I get new SAWS water services?
What is Counter Services? What is Move In/Move Out?
Yancey, COSA, Loan Release & Fireline Accounts
What are Do Not Move Outs?
Used when a customer needs to apply for a surety bond to waive the deposit.
What is SURETY BOND REQ?
I would like to get a copy of the water consumption for my sub-division for the past year.
What is Open Records Request?
If the customer's information cannot be verified through LexisNexis Instant Verify or returns as invalid.
What is CS-Red Flag ID Verification?
My water looks all cloudy and smells like rotten eggs.
What is EOC? What is Water Quality?
We DO NOT continue billing deceased Account Owners. ALL accounts where the Account Owner is deceased must be Moved Out. ONLY the surviving spouse is eligible for Deposit Waiver.
What is SAWS Policy for Death?
This WO is created when the meter box is not level to the ground and might cause a safety hazard.