Hotels and Casinos
Name one hotel or casino in Las Vegas
Mandalay Bay, Aria, The Venetian, Downtown Grand, Wynn, Resorts World
What are the three types of towels in teh guest room?
Bath, hand, face
Finish the sentence, I am a guest room attendant, I.....
assist guests, make beds, clean the bathroom, vacuum the floor, polish the furniture...
Why is it important to check your work schedule?
not miss a shift, not be late, plan appointments/ meetings, etc.
Name one common bathroom amenity.
soap, shampoo, conditioner, soap, toothpaste, toothbrush, hand soap, shower cap, etc.
Which of the following is a hotel and casino in Las Vegas: Soaring Eagle, Wild Wild West, Vdara, Mandalay Bay, The Four Seasons
Mandalay Bay
(Vdara and the Four Seasons do not have casinos)
Who should you contact if you will be late or absent?
Your instructor
Say one thing a guest room attendant does in the bathroom.
sweeps/mops the floor, changes towels, refills amenities, cleans the toilet, cleans the vanity, etc.
What is the first thing you should do when you arrive at work?
clock in
Name one thing you would find on a guest bed.
top sheet, duvet cover, duvet, pillows, throw pillows, bed scarf, blanket, bolster pillow
Who is the most important person in the hotel/ casino
the guest
What does the room status code c/o mean?
Check Out
Say one thing a guest room attendant does in the guest room.
empties the trash, makes beds, changed bed linens, vacuums the floor, refills amenities
Name the three work shifts.
Name one piece of furniture in the guest room
bed, nightstand, desk, desk chair, armchair, dresser, etc.
Name two areas in the hotel/ casino
the gym, the casino (floor), the spa, the pool, the restaurant, the guest room, the restaurant
Give an example of a formal greeting.
Hello, Hello Sir, Hello Ma'am, Good Morning, Good Afternoon
Make a sentence using the phrasal verb: 'turn on.'
I turn on the light. I turn on the air conditioner. I turn on the water.
Why is it important to keep your phone with you?
Your job may call you and ask you to come into work.
What is something you might find in the guest room closet?
hangers, iron, ironing board, luggage rack, robe, safe
Name one area of the hotel/ casino where the guest cannot go.
Employee Dining Room (EDR), Human Resources (HR), the Locker Room, Uniform Control Room, Employee Parking
What is turndown service?
turning down the bed sheets and pillows; smoothing out the bed for guests upon request
Make a sentence using the verb, 'load.'
I load the GRA cart.
Explain 'on call.'
The hotel/ casino could call me and ask me to come and work. I need to be ready to work.
Give the comparative and superlative form of....
Give each team a chance to answer the question with a different adjective