Hotels/Casinos
Name one hotel or casino in Las Vegas
Bellagio, Aria, etc...
What does 'CALV' mean?
The Culinary Academy of Las Vegas
Finish the sentence: I am a guest room attendant, I .......
assist guests, make beds, clean the bathroom, vacuum the floor, polish the furniture...
Why is it important to check your work schedule?
not miss a shift, not be late, plan appointments/ meetings, etc.
name one bathroom amenity
soap, shampoo, conditioner, soap, toothpaste, toothbrush, hand soap, shower cap, etc.
Which of the following is a hotel and casino in Las Vegas: Soaring Eagle, Wild Wild West, Vdara, Mandalay Bay, the Four Seasons
Mandalay Bay
Who should you contact if you will be late or absent?
Your instructor
Tell us one thing a guest room attendant does in the guest bathroom.
sweeps/mops the floor, changes towels, refills amenities, cleans the toilet, cleans the vanity, etc.
What is the first thing you should do when you arrive at work?
clock in
Name one thing you would find on a guest bed
top sheet, duvet cover, duvet, pillows, throw pillows, bed scarf, blanket, bolster pillow
Who is the most important person in the hotel/ casino?
The guest
What is the name of the website where you can find your course materials and take assessments?
Canvas
Tell us one thing the guest room attendant does in the guest room.
Name the 3 work shifts.
Day shift, swing shift, night shift/graveyard
Name one piece of furniture in the guest room
bed, nightstand, desk, desk chair, armchair, dresser, etc.
Name two areas in the hotel/ Casino
the casino (floor), the restaurant, the buffet, etc.
Give an example of a formal greeting
Hello Sir/ Hello Ma'am, How are you?, Good morning, Good afternoon, Good evening, Nice to meet you.
Make a sentence using the phrasal verb: 'turn on.'
I turn on the light, I turn on the air conditioner, I turn on the water...
Why is it important to keep your phone with you?
Your job could call you to come in to work.
What is something you might find in the guest room closet?
hangers, iron, ironing board, luggage rack, robe, safe
Name one area of the hotel/casino where guests cannot go.
Employee Dining Room (EDR), Human Resources (HR), the Employee Locker Room, Accounting and Payroll, etc.
Who should you speak with if you want help with transportation or childcare?
Social Services Team.
Make a sentence using the verb, 'load.'
I load the GRA cart.
Explain 'on call.'
The hotel/ casino could call me and ask me to come and work. I need to be ready to work.
Give the comparative and superlative form of....
Give each team a chance to answer the question with a different adjective