Deep Cleaning Assignments
Unusual Guest Situations
It's A Sign!
Room Code Scenarios
Random
100

A guest room attendant will need a partner to vacuum under these items.

What is furniture that requires heavy moving?

100

Ask if the guest wants medical attention.

What is a sick guest?

100

These signs are orange and red and dictate the presence of actual or potential biohazard.

What are biological hazard signs?

100

Mr. Washington knows he can always count on The Ritz-Carlton to be treated with extra care.

What are VIP rooms?

100

I help you to see yourself and can be found in almost every guest room. Please don't use glass cleaner on me, it makes me streaky.

What is a mirror?

200

These hang in front of windows to block out light. 

What is vacuuming drapes?

200

These are costly to the property.

What is an abused guest room?

200

These signs are red, black and white and are only used in an area where there is an immediate hazard.

What are danger signs?

200

The Howard Family are prepping for their family reunion and are excited that The Sheffield Hotel can accommodate their guest list which is about 40 people.

What are blocked rooms?

200

Place yourself here with those who use wheelchairs.

What is eye level?

300
Thoroughly clean carpets by doing this.

What is shampooing?

300
Let maintenance know immediately.

What is a flooded bathroom?

300

These signs are yellow and black and are used to warn against a possible hazard, such as a wet floor.

What are caution signs?

300

Once Jordan checks out, guest room attendants will work efficiently to make sure another guest can enjoy the features and amenities The Parker Hotel has to offer.

What is vacant and dirty?

300

Empty dirty linens and trash bags from housekeeping cart, empty out vacuum cleaner and take your supplies back to the housekeeping department are all examples of?

What are end-of-shift duties?

400

Remove soil and stains from these two locations.

What are wall coverings and baseboards?

400
Politely refuse the suggestion and leave as soon as possible.

What is a guest who suggests a romantic encounter?

400

These signs are green and white OR black and white and are used to give general instructions.

What are safety instruction signs?

400

Melissa is ready to show off all the cute outfits she bought for her trip to Puerto Rico. She used a different shelf in the dresser for a each outfit.

What are stayover rooms?

400

If a guest room attendant finds airline tickets, money, keys, jewelry, electronics and other valuable items, they take them to this office immediately.

What is lost and found?

500

These can be found on the outskirts of a carpet.

What is cleaning carpet edges?

500

Mark on your sheet that you tried to clean to the room and why you were unable to complete the task.

What is a sleeping guest?

500

These signs are orange when hazard levels are between danger and caution.

What are warning signs?

500

Alex is gathering all of her belongings and is about to check out. She is sad to leave the Sheraton Elite Hotel. She had such a great time and now has to endure an 8 hour flight.

What is due out?

500

Check-in and check-out, pool use policies, and day use room procedures are found in this.

What is the Manager on Duty (MOD) Manual?

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