Tools
What tool do we use to create a new virtual card?
Nest - new credit card
Which department is responsible for adding baggage due check-in?
Kiev
Which link do you have to click on in Portalo in order to create payment link for adding sports equipment?
Add Additional Services
When does the check-in usually open for most of the airlines?
24 hours before departure
What tool controls your adherence?
PureCloud
When do we have to re-print boarding passes?
After check-in was done.
What is the service fee for additional services such as allocated seating and meals on board?
10% margin
What does the code WZ324 stand for?
It is IATA code of the airline and flight number.
What is our shiftplanning tool?
Verint
In what type of cases do we have to send confirmation of adding luggage?
Add Extras
What additional service do we usually process for free?
Add special assistance
What abbreviation LC stands for?
Legacy Carrier
What does the abbreviation CRO stand for?
Carry-on Baggage
Name all automats we have for additional services.
allocated seats, meals on board and baggage
Name three countries outside of Europe where Kiwi.com has vendor sites.
Philippines, India, Tunis, Fiji, China
Name two airlines, where we need to purchase priority boarding so that pax will be able to carry cabin baggage on board.
Ryanair and Wizzair
Apart from the emailing, what is the tool which is able to send e-ticket to pap?
QuickFrodo
What do you do if a passenger asks for checked baggage in "Cabin bag only itinerary"? (specify exact actions)
Make a comment about it in BALKAN, send "Unable to process template" and remove from the queue.
(the template is the most important part)
When do we create payment links in credits?
In partner bookings - more information in partner cards.
What is the name of the kitchen area on the fifth floor?
Dine'n Dash
What are the flights that typically operate in holiday season called?
Charter flights