CHIP
Which pay cycle will I be in when I file for Retirement if my Birthday is September 21?
What Chip path did you follow to get the pay cycle answer?
Cycle 4- Fourth Wednesday
CHIP path- Routine Payment Inquiries- Payment Cycling- Help Topics- Payment Dates
TC 27501.010 Payment Cycling
What PCOM screen houses the Social Security Number and identifying information for each number holder?
What is the Numident screen
Is the NUMI an input or query screen?
Query
TSCOG only:
Using TC only complete the following statement:
Social Security generally considers a student to be in full time attendance if he or she...
What TSCOG did you use to finish this statement
Attends an elementary or secondary level school, as determined by the law of the State or other jurisdiction in which the school is located;
Is enrolled in a day or evening non-correspondence course at least 13 weeks in duration;
Is scheduled to attend at the rate of at least 20 hours weekly; and
Carries a subject load considered full-time for day students under the school's standards and practices.
Using available resources tell me the most recent publication number for the publication titled:
Understanding the benefits
Publication number: 05-10024
What is the address a caller can send a check or money order to pay their Medicare premium bill? What information will you provide to them?
What is the CHIP Path?
If caller wants to:
1) send check or money order, TELL caller to mail premiums (and premium billing notice, if he/she has it) to:
Centers for Medicare and Medicaid Services (CMS)
Medicare Premium Collection Center
P.O. Box 790355
St. Louis, MO 63179-0355
TELL individual to include his/her name and Medicare Beneficiary Identifier (MBI) or SSN on check or money order.
CAUTION: Always recommend that beneficiaries mail payments to CMS rather than taking payment to FO. Taking payment to FO can delay posting of payment to CMS records by 5 to 7 days. The only time that premium payments should be made to FO is when termination of Medicare is imminent due to non-receipt of premium payment
CHIP Path- Action, Medicare, Medicare Other Issues, HI/SMI premiums
What are 2 ways I can get to the QRSL?
1. CHIP- Queries/Inputs- select query
2. PCOM- Main Menu 09, 17
What query can be used to find the status of Disability claim?
DDSQ- DDS Query
What TC will explain SEP enrollment?
TC 24001.050 Special Enrollment Period (SEP) For the Aged and Disabled
Using resources available what was the Cost Of Living Adjustment (COLA) for Jan 2024?
3.2%
This period of time allows individuals to test their ability to work for nine months (not necessarily consecutive) within a rolling sixty-month period.
What would be the CHIP Path you followed to get the above answer?
What is Trial Work Period
Chip Path- Action, Disability/Work Incentives, Trial Work Period
What PCOM screen is accessed to provide benefit estimates to our callers for Retirement and Disability Benefits?
PBRQ (PEBES) Earnings History
Which input screen is where overpayment remarks and recovery actions are input?
DMMU Debt Management
Using TSCOG tell me the reference you will use when you receive a call to establish an appointment for family members filing for benefits at the same time.
TSCOG 10010.030 Handling Special Referral Situations
Family Members Filing for Benefits TC 10010.030.C.1
Using available resources tell me what the Medicare Part B Premium in 2024?
Use CHIP to assist this caller.
Hello, I need to cancel by Medicare Part B coverage. I never go to the doctor and could really use the extra money to save up for tickets to see Bon Jovi. I already know I don't qualify for the QMB Program. Please help me cancel!
What's the chip Path you would use?
What would you tell the caller?
CHIP Path- Action, Medicare, HI/SMI, Termination
Explain Consequences of cancellation
Proceed with termination
What is the screen in PCOM that allows me to review inputs and process inputs for a T2 record? What are 2 ways to get there?
POS (T2/POS Menu) from CHIP
PCOM- Main Menu- 02, 01, enter
What input screen is used to send messages for T2 benefits?
MMDW Modernized Development Worksheet
Which TC reference will help me handle this call:
I would like to set up appointments for my two MINOR disabled children. Can I do this in one appointment?
TC 10010.030 Handling Special Referral Situations
G Multiple SSI applicants filing at the same time
We refer callers to online services on most calls. If a caller wanted a replacement 1099 for the year 2024 and called us in Jan 2025, would you refer the caller to get their replacement 1099 online?
No, you would have to wait until February in order to send out a replacement or refer them to get it online.
How would you handle this call using CHIP? Caller wants to report that their representative payee is misusing their money.
CHIP path did you follow, What steps would you take and what would you say to the caller?
If caller makes allegation of payee fraud or misuse of bene's benefits, the chip path is:
CHIP PATH- Action, Representative Payee, Issues, Type of Issue: Fraud or Misuse
Which PCOM screen is used to refer a caller's report of their 1099 being incorrect for review if you are unable to determine of the caller's statement is correct?
PCOM screen- PHU4
What Query allows us to see payment center activity?
PCACS Case Control Query
Using TSCOG answer the following question.
What does it mean if a caller has a special message on the MBR or SSR displaying "DCN abuse- Input as C-stop through MM/YY.
What TSCOG did you use
Our records indicate that an individual has misused or abused the nonreceipt replacement process. and the C stop means it was within the past 24 months
TC 25001.060 Double Check Negotiation (DCN) is on the Record
PolicyNet
On the PolicyNet homepage what are the first three topics in the "Hot Topic" section?
COSS’ First 100-Days
Consolidated Claims Experience (CCE) Clusters
Limited English Proficiency (LEP) Communications Hub