Rules & Axioms
Abdominal pain/cramping anytime during pregnancy should be considered _____ until proven otherwise.
What is Contractions?
" Uncle Phil passed out, he said he's dizzy and his head is hurting "
What is Protocol 31?
An ineffective, deteriorating breathing pattern thar lingers after the heart has essentially stopped pumping blood to the brain.
What is Agonal Breathing?
A hysteria-controlling technique in which the call taker repeats verbatim a calming request that is accompanied by a reason for the request.
What is Repetitive Persistence? (Customer Service Standard 9)
" A mass of snow sliding down a mountainside "
True heart attacks are uncommon in females < ____ and males < _____ .
What is <45 ; <35?
" Bobby's having a seizure. He's not awake or breathing! "
What is Protocol 12?
Localized twitching of part of the body, such as the hand, arm, leg, or face in a conscious patient.
What is Focal Seizure?
Telling the caller "We'll be there in 2 minutes" is an example of.
What is Uncontrollable Expectations? (Customer Service Standard 7)
You receive a call from a 14 year old complaining of abdominal pain. Should you remain on the line with them?
Yes.
For Chest pain due to trauma, go to protocol ___.
What is Protocol 30?
" My son just got tackled during his scrimmage. He said his chest is hurting him "
What is Protocol 30?
A temporary interruption of blood supply to an area of the brain, sometimes called a "mini-stroke". It is usually caused by a small blood clot and results in a sudden, brief decrease in brain function and STROKE-like symptoms.
What is Transient Ischemic Attack (TIA)?
Yelling at the caller, Using derogatory, profane, offensive, hostile, demeaning, or discriminatory language or tone of voice are examples of what.
What is Prohibited Behaviors? (Customer Service Standard 8)
____ Are not recommended in the DLS environment due to the increased risk of injury from overly forceful or misplaced blows from an untrained caller.
What is Back Slaps?
Because _____ patients have a motive for their actions, they are frequently misleading about the time, amount, or type of medication taken.
What is Overdose?
" My mom said her chest is hurting, her speech is slurred, she has an aching pain in her arm, and her head is pounding! "
What is Protocol 10?
A penetrating injury where any part of the body is stuck to a fixed, immovable object. The patient cannot be safely freed without special extrication/rescue help.
What is Impaled?
The Priority Dispatch System is designed for the call taker to read all questions to the caller when possible and appropriate. However, the call taker is not required to ask a question when the answer is already obvious.
What is Obvious Answers? (Universal Standard 23)
Disruption of blood flow to the brain or part of the brain due to a blood clot or hemorrhage.
When possible, ____ ____ on the wound should be avoided in the presence of visible fractured bone or foreign objects.
What is Direct Pressure?
" His stomach guts are hanging out of his body "
What is Protocol 27? (For abdominal and thoracic eviscerations, go to protocol 27)
The post-delivery of a fetus or products of conception prior to 6 months or 24 weeks of gestation.
What is Miscarriage?
Any question that is not in the protocol or that does not provide an appropriate clarification or enhancement to a question in the protocol per Universal Standard 3 (Acceptable Clarifications and Enhancements).
What is Freelance Question?
_____ Is the generic name for Narcan, Nalone, Evizio, Narcanti, and Kloxxado.
What is Naloxone?