Protocols
Rules/Axioms
Documentation
Dispatch
Call Taking
100

This protocol is used when someone reports having heart attack symptoms.

What is protocol 10?

100

This rule states that a sudden, unexplained collapse resulting in unconsciousness, even when reported as a ground level fall, should be considered a medical cardiac arrest until proven otherwise.

What is Chief Complaint Selection Rule #1?

100

This information should automatically be documented in the call when the patient is in a public space.

What are 78's?

100

This is how often the crews are meant to be raised when they are on scene of a scene safety call.

What is 10 minutes?

100

These are the 4 priority symptoms.

What is protocol 6,10,21, &31?

200

This protocol is used for a 3rd or 4th party caller who reports a person down.

What is protocol 32?

200

This rule states that for the complaint of fall caused by fainting, near fainting, or dizziness, go to Protocol 17.

What is Chief Complaint Selection Rule #27?

200

This specific information should automatically documented in the call when the patient is located on the interstate.

What is the specific location (if they are before or after the exit provided and if they are on the left or right shoulder)?

200

A unit needs to be at this specific location when you deactivate them.

What is headquarters?

200

This is where you state, "Ok tell me exactly what happened?"

What is Case Entry?

300

This protocol is used when someone reports that they were accidentally hit in the eye by someone/something.

What is protocol 16?

300

This rule states that if the complaint is traumatic injury or construction involving a non-venomous snake, go to Protocol 3. If unknown or unsure, go to Protocol 2.

What is Chief Complaint Selection Rule #7?

300

This information should be copied in the Dispatch Comments of every call you take.

What is the Responders Script?

300

This information needs to be documented when you get updated information from the PD CAD.

What is the incident number/"last four"?

300

The more specific category used within the main protocol to quickly identify the situation.

What is the Sub-Chief Complaint?

400

This protocol is used when someone reports a person in the area that is randomly shooting people around them.

What is protocol 39?

400

This rule states that since severe thermal burns to the eye almost always affect the face or head, go to Protocol 7 for these incidents.

What is Chief Complaint Selection Rule #11?

400

This information needs to be gathered when the address provided is an apartment.

What is the apartment number, building number, gate code, and apartment complex name?

400

This shorthand command is used to document when the crew is not responding to a Code 89 check.

What is, "C89"?

400

This means to automatically or manually transfer a call from on protocol to a more specific or appropriate one based on new information gathered during the call.

What is shunt?

500

This protocol is used when someone reports that they are trapped in an elevator and having difficulty breathing.

What is protocol 6?

500

You can find the rule, "If the complaint description involves both chest pain/heart attack symptoms and stroke symptoms, go to protocol 10 but do not utilize the Aspirin Diagnostic & Instruction Tool." under these two specific protocols.

What are protocol 10 & protocol 28?

500

This is the shorthand command that is used when you had to Urgent Disconnect on a call.

What is, "UDC"?

500

These methods are/can be used to determine the closest, most appropriate unit for a call.

What is Candidate Rankings, Zoll Online, or Samsara?

500

This is the list at the end of protocol 26.

What is the Omega List?

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