Standard Work
This standard work explains how to place an order for something outside the Grainger Catalog
What is Sourcing?
_____ with the customer.
What is Start?
The name of the Doctor played by Joey on Days of our Lives.
Who is Dr. Drake Ramoray?
Donald Duck's Nephews.
Who are Huey, Dewey and Louie?
These are the items that are required to be read back in the shopping cart
a. Stock No.
b. Quantity
c. Description & Pack Qty if applicable
d. Amount (Price)
e. Expected On
This standard work will give you the phone number to contact other departments within Grainger
What is Business Partners?
Win as one _____
What is Team?
This is Phoebe's least favorite store.
What is Pottery Barn?
The creature at the end of Mary Poppins' umbrella.
What is a parrot?
This button on the checkout screen confirms the customer's email address
What is the "Needs Validation Button"?
This standard work will tell you exactly what needs to be read back to the customer during the checkout phase of the call.
What is Order/Quote Entry?
______ with Intent.
What is Act?
This is the name of Ross's pet monkey.
Who is Marcel?
The name of the game that Vanellope belongs to.
What is Sugar Rush? (Wreck it Ralph)
What are Branch address and operating hours?
To find the instructions to track an STO, you would start in this standard work.
What is Returns and Post Order Support Guide OR Stock Transfer Order (under "s" in the toolbox)?
______ Curiosity
What is Embrace?
Ross is allergic to this fruit
What is a Kiwi?
The names of the three hyenas in The Lion King.
Who are Shenzi, Banzai and Ed?
These are the three checkboxes available to send a confirmation to the customer
What are Print, Fax, and email?
Here you will find the process for creating a Lead for a Grainger seller.
What is Salesforce Guide (Case Management)? OR What is Leads Process (under "L" in the toolbox)
____ in our ______
What is Invest in our Success?
What is 'Bamboozled?'
The year in which Minnie Mouse was first created.
What is 1928?
You can add this many additional email addresses to send a confirmation
What is 5?