Credit & Rebill
We have determined Freddy needs a freight only credit. Should we process this in SOE or SAP?
What is SOE?
Art the Clown placed an order for the wrong item. It has been delivered and was not used. No hazmat item. Within 1 year. What would our reason code be for the return?
What is NP1?
Billy Loomis is calling in as he needs a copy of his invoice. We determine the invoice is not available but the order shipped and delivered. How can we help?
What is create invoice in VF01?
Stu Macher is calling in to advise we have billed the wrong account. Should we process the debit with or without reference? Bonus points if you can tell us why.
What is without reference?
When we process the rebill with reference, SAP copies over everything - that includes the wrong account
Jason has called in to state he is missing his order. After tracking, we determine the carrier delivered it to the wrong address. The order is under 100 and he wants a replacement. What is our way forward?
What is a foc?
Jill Roberts is calling in to state she needs paperless invoices. What system can we make this change in?
What is salesforce?
Billy Loomis has advised he would like an extended protection plan (Epp). The order has already shipped and invoiced. What process should we follow?
What is debit with reference?
Ghostface has called in to state he received the wrong item. He mentions tps recommended the item and is over 100. Order shipped PPA. No hazmat. How can we help?
What is a return and a return label?
Casey Becker has called in to state she needs to update her po. We determine that the order has not invoiced. What guide she we follow to help?
What is maintaining an order?
Sidney Prescott has called in to advise she needs her order to be on a single invoice. The order has already shipped and invoiced. What process should we follow?
What is debit without reference?
Amber Freeman called in to see where her sourcing order is. Upon tracking, we determine on the carrier website that we have not had any movement for 3 weeks. What is our way forward?
What is create a case for sourcing?
Gale Weathers needs help. She lost her credit card receipt. Where in SAP can we resend the receipt?
What is ZZSDCCRECPT?
Roman Bridger is calling in and states his order should not have taxes. He is a cpa. His order has shipped and invoiced. What will Romans way forward be?
What is Customer must provide Tax Exempt certificate to Sales Tax Team?
Mickey Altieri is calling as he received a damaged ZS item. Item is over 100, no repair parts, no damage notated, is not a frequently damaged item, and is hazmat. He does want a replacement. How can we proceed? Hint: You do not need to open the returns app, proceed with step 2.
What is a foc?
Maureen Roberts wants to pay her invoice with a check. She is a CPA. What options does she have?
What is cash or credit card only?