True or False: Readback is same for quotes as it is for orders, excluding payment method
True
What are the 5 R's
This category is chosen in ERMS when processing a rejection
What is Order Assistance-Status
This is most commonly missed when completing readback
What is pop up boxes in the checkout screen
When reading back the street address we have these two options
What is City and State or City and Zip code
SCS has the access to update these without filling out the Account Update forms
What is Account Notes
Notes for Returns/Post Order transactions must be entered in this location
What is Item Reason Text
This category should be used in ERMS when completing a ticket requesting a quote
What is "Price-Quote Request"
When providing a total on a quote or order we must include this statement
What is "that includes tax and shipping"
This should never be restated in our notes, for the notes should justify.
What is Reason Code
This box is highlighted in yellow on the Accounts Page and should always be reviewed first
What is Account Notes