Formal knowledge
Complaint is......
expression of displeasure, disapproval and blame in response to a service or product offered.
Provide a few examples of synonyms of the expression: "To make a complaint"
to lodge a complaint
to report an issue
to give you some feedback
Name some of the grammar structures used when making a complaint
As long as, Unless, In case.......
What are two types of complaints?
Direct and Indirect
Name a few expressions we use while giving a complaint
I’m afraid there’s a problem
I’m really not happy
There’s a slight problem with
Fill the gap using one of grammar structures learnt in the class:
I would not proceed with the complaint _____________ you rectify problems.
In case/ As long As
Compound 2 sentences of polite and impolite responses to a complaint
Answers may vary
Fill the gap in the statement using one of the following expressions:
I paid quite large sum of money for this service and would _______________ some problems that have come up.
like to infrom you regarding
like to complain about
What is the difference in the following grammar structures:
Provided that
But for
Unless
Answers vary
Whar are the contextual factors of given dialogue:
A: Hello, Is this the manager of ABC Tour Company?
B: Good afternoon, yes, I am Bill Johnson. How can I help you?
A: I have to complain regarding the tour since I am experiencing a lot of difficulties.
B: I am so sorry to hear that. So, can you please clarify what is the problem exactly, we are here to assist you out.
A: The main issue is an apparent lack of organization. No one appears to know where we're heading or when we'll get there, and that's frustrating.
B: Oh, I see, is there anything else you are disappointed about?
A: Yeah, we do not like a hotel we've stayed since it is really far from the city center. Besides, the television didn't work in our room, and no one was sent to repair it.
B: I'm really sorry that you had such a poor experience with our services. We will revise our tour guides. Added to this, I will file a complaint with the management of the hotel. As an apology, let me provide you a complimentary city tour and lunch make up for your inconvenience.
A: That would be great, hope our second tour would be a much greater experience.
Status: High
Distance: High
Intensity: Low
Using following expressions compound a few sentences:
1. Sorry to bother you but….
2. The case is....
3. Would appreciate If....
Answers may vary
Compound sentences expressing complaint using following grammar structures:
If it hadn’t been for
As long as
But for
If So
Anwers vary