Green Flag
MIRRA
MIRRA
This word completes the statement: “All team members are ____ to Make it Right, Right Away.”
What is empowered?
If a tenant has a pending appeal scheduled for July, but the writ has been executed (lock out has occurred), is the tenant still entitled to a trial in July in district court?
Yes, because the writ does not stop the appeal. A tenant who has been locked out, still has the right to a trial.
Delays in invoice approval may require this FCF adjustment to ensure expenses are recorded in the correct period.
What is an accrual?
This is the number of days you have to complete the Deposit Accounting.
What is 5-days.
This framework outlines the five key steps for handling resident concerns: Recognize, Respond, Resolve, Reconnect, and Reflect.
What is the 5R Framework?
If you receive an email from LB that a small claims case was continued because the tenant retained legal representation, who must attend court?
Who is the individual that personally delivered the late letter. Why? We need the person that delivered the notice to testify about delivery to refute the tenant’s claim that we failed to demand possession before filing the eviction since we demand possession in the late letter.
Using the incorrect GL code when processing an invoice may result in this type of correction on an FCF.
What are reclasses?
Who completes the move-out inspection?
What is anyone who is trained.
This is the maximum amount a team member can offer without additional approval when making it right for a resident.
What is $150?
If we win the appeal trial on April 30th, is the tenant entitled to pay May rent bond and remain in the property through May?
Yes, because the tenant has an additional 30-day appeal period to appeal the case to the NC Court of Appeals and while they typically never file the appeal, they are given the opportunity to pay the next month’s rent bond and remain in the unit through that month.
This is a report you pull in Yardi so you can review expenses that are hitting next month and accrue for accordingly.
What is an Expense Distribution report?
The "life span" of carpet is __________.
What is 5 years.
This step of the 5R Framework focuses on identifying the root cause and sharing findings with your team.
What is Reflect?
If you do not have a written lease agreement, and the case was filed as an oral lease eviction, do you have to attend court?
Yes, you must attend to present testimony about the landlord tenant relationship before we can proceed to judgment.
This monthly process ensures expenses are recognized in the correct month and correct account before financials are finalized.
What is a Financial Change Form (FCF)?
If a resident moved out after 3 years at a Greystar Community, the carpet was brand new when they moved in, and cost $1,200 to replace- what is the charge back amount to the past resident and percentage of "life" left?
What is $480, as only 40% was life left in the carpet.
This step focuses on recognizing impactful service recovery stories and creative gestures.
What is Celebrate?
In small claims court, after a judgment for possession is rendered, the property enters into a pay and stay agreement. The total balance NOT including legal fees is $10,000. The total amount of legal fees incurred in the case, is $3,000. How much legal fees can be included in the agreement to pay and stay.
What is $1,500. Why? NC law allows you to seek reimbursement of your legal fees up to 15% of the balance at the time of reimbursement for nonpayment claims. So you really have 2 options to recoup that money. (1) If the resident wants to pay and stay, you take the balance and add legal fees no more than 15% of that balance. Option (2) if the tenant vacates, then you would recoup the attorney fees from the security deposit when you administer it. Either way, any legal fees beyond the 15% cap should be absorbed and cannot be left on a FAS or sent to collections.
The purpose of this step is to perform a final review for any potentially missed reclasses and accruals.
What is a Variance Check?
The Greystar Receivables has a Customer Care center whose contact email is?
What is ccreceivables@greystar.com.