Store Procedures
The leading topic at weekly meetings
What is punctuality
The Year La-z-Boy Began
What is 1927
The base measure percentage for the store
What is 7%
3 things needed to book a design appointment.
What is a DCG, Budget, Sketch, Fabric/leather selections, table ideas
Brendons furry biting friend
Who is Phoebe
Areas in the store that need attention daily
The La-z-boy manual rocking recliner offers these things, unlike any competitor.
What is, hinged back, independent reclining, 3 position foot rest, double locking foot rest, 16 position ratchet system, wing nuts, and 4 sided solid wood frame.
The key points when selling FAB to a customer.
What is punctures, rips, tears, burns, stains.
La-z-boy owns 3 different casegood companies.
Bill goes home to this person everyday
Who is Maggie
What is taking out the trash, turning off the tv's, a store walk
The tempur foam has its benefits, customers will also pay for this feature.
What is 150 dollars per seat cushion
Customers are charged these percentages, normal protection and pet.
What is 12% and 15%
The table collection with the Reese sofa and Loveseat
What is cascade
Megans store roles, in order
What is a DA, Sales manager, store manager, designer and store manager again.
What is check my email, check domo and check mailbox.
Our furniture can be customized in many different ways, name 5.
What are finishes, cover changes, handle options, seat cushion upgrades, welt changes, power features, nail head trims, contrasting pillows.
A customer has pets, power, and leather, you will put in a special code.
What is TPP
The appointment after the in home design.
What is the purchasing appointment.
The person in this store who has been with La-z-boy the longest
Who is Chelsea
In a pickle, this is your first search. The lazboy "Bible"
Comfort Zone
The founders of La-z-boy were related in what way.
What is cousin
Not everything is covered
What is pilling, moving damages, nubuck leather, "as is" furniture, misuse or abuse
We can order from a couple vendors. Our designers have a couple of favorites.
What is uttermost, surya, oriental weavers, loloi, wendover, and paragon
The team has spent many farewells at this location.
What is osaka