Check In & Out
When a guest is checking in, you must always ask for this to verify their reservation.
What is photo identification?
In terms of Hyatt Hotels, we are the first and only one of this in New York City.
What is Unbound Collection?
In order to make a reservation, we use this software.
What is Reserve?
All Junior Suites are located on this floor
Fourth
This elite tier level requires 50,000 points to reach.
What is Explorist?
If a guest is checking into a KING room through an OTA and requests an upgrade to a Junior Suite, then I must do this.
What is upsell?
The fitness room is called this.
What is GRIT?
An in-house guest is requesting to extend his reservation. We confirm the availability and proceed. We must then extend this to ensure his access.
What is their key card?
All rooms on the 6 line are facing this direction.
What is South or Empire?
Early check-in priority begins at this time.
What is 9:00AM?
As a guest is checking out, he purchases a bottle of water. I must then do this to his billing.
What is Post Charge?
The taco truck, Tacalle, is located at this street entrance.
What is 38th Street?
This is the term for when the amount of guaranteed reservations exceed the availability of that room type.
What is overbooking?
All ADA rooms are part of this line.
What is the 4 Line?
This elite tier level receives a food and beverage amenity.
What is Courtesy Card?
I must use this Window to make adjustments to the folio of a guest who is checking out.
What is Window 3?
There are this many guest rooms at Grayson Hotel.
What is 296?
When a guest with a guaranteed reservation is checking in, but we have no available rooms, we must do this.
What is walk?
On the 27th floor, all rooms with tall windows and concrete ceilings are facing this side.
One perk that a Guest of Honor can avail is this type of upgrade.
What is a Suite Upgrade?
A guest attempts to check in, but their rooms are not yet ready. I must put him in this.
What is the queue?
Additional information, such as restaurant menus, can be accessed through this, usually found in tiles.
What is a QR code?
If guest made directly booked multiple reservations the same room type for consecutive days, we must then do this.
What is merge?
The room type for a 1 King Bed Junior Suite with Accessible Shower is this.
What is ADJK?
Courtesy Card holders can gift this elite tier level to a friend or family member once per year.
What is Explorist?