5 Steps
What is step 3?
Engage
Name the 4 products we carry in the nourishing line
Shampoo, conditioner, leave in, nourishing oil
What is our haircut time standards?
12-15min
What is our average minutes between customer standard?
under 2 min
How often are you supposed to have a salon meeting?
ONCE PER QUARTER (EVERY 3 MONTHS)
How many times do you use the hand mirror?
twice
What is the name of our mens line?
Latitude
What is our repeat customer return standard?
75%
How many days do you have for a guest to come back to the salon for it to count in your new customer return %?
105 days
If you set a salon alarm off and the alarm company calls. What is the safe word?
FREEDOM
List the 5 steps in order
Greet, Review, Engage, Ask, Thank
What product is best to add volume at the root?
THICKENING ROOT BOOST
What is our product standard?
3%
How many minutes early do you need to be at work?
15min
If we wake up to a level 2 snow emergency what is the protocol?
2 hour delay
How many sub steps are under each step?
3
What is the highest priced product?
THERMAL SPRAY, BUILDABLE HAIRSPRAY OR CURL WHIP
What is our new customer return standard?
25%
What are you supposed to say when someone walks in the door?
HI WELCOME TO GREAT CLIPS!
It is 5:15pm and the power just went out. We close at 8pm. The estimated time of restoration is 7pm. What do we do?
CLOSE FOR THE DAY
Who do we use the 5 steps on?
Everyone
What is the most frequently sold product in our salons?
SOLUTION NOURISHING LEAVE IN
What is our wait time % standard?
15% or lower
When does the Great Clips award year start?
July 1
Out of all the google reviews we have received since the new plates have been out how many negative reviews have we gotten?