Posture
Should you be bent over not making eye contact with the customer asking for help.
NO!
Talking to customers with a bad attitude is a bad thing?
Yes
What type of attitude is preferred by a customer
Happy / nice
What is personalized service?
This fundamental concept in customer service emphasizes understanding and addressing the unique needs and concerns of each individual customer.
Where should your hands be? and should you not move your hands?
Move your hands to show that you're engaged. Also, hands should be visible to the customer and not limp.
Giving the customers key information about what they ask is important why?
So they don't get confused and get the wrong information.
What is the most important thing you need to do when a customer talks to you.
Stop what you're doing, Smile, and help them out.
Key Info
Freebee- Give us a fun fact on how you helped recently someone in the class
Does sitting down or standing up show more engagement with the customer?
It depends on the job! office jobs you can sit and help over the phone while over the desk you might at least want to be visible. but hand to hand help you need to be standing.
What should you do if your customer needs help but you can't give them the information they need?
Presentation is crazy
FreeBee! - how presentable are you right now?
In a customer service job you would be dealing with a varity of different people and problems. What could you use to help you gain information on the subject a customer is troubled on?
The internet and google
Posture is Important?!
Freebee! - Show the off your best costumer service skills to the class ()_()
How do you deal with a rude or insulting customer?
De-escalate the situation and offer help as much as you can.
Being presentable is important because it ensure the customer, what?
It ensures that the customer feels like you can take care of them and answer their questions.
What is active listening?
In customer service, this practice involves actively listening to customers, acknowledging their concerns, and finding solutions to their problems.
Short answer no.
Dealing with high pressure situations are important. How would you deal with A refund or A accidental purchase with a customer?
You could either offer "store" credit or offer a refund or look for a superior in order to find help.
Eye contact is very important why?
So, they know you're talking to them and that they have your attention.
How would you deal with an angry customer over the phone?
Try your best to calm them down and understand the situation to de- escalate the situation