Greet
Responsive
Eye Contact
A Smile
Thank You
100
The customer walks up to the food service window
What is "Hello, may I take your order?"
100
A nursing student asks what hours the store is open.
What is "We are open 9:00 to 9:45 am / 12:00 to 12:45pm Monday through Thursday."?
100
The first customer of the day enters Surf's Up retail store.
What is "Look the customer in the eye and say Hello!"?
100
A new student enters the Retail Store Operation program you give them a smile to help .....
What is "make them feel welcome and less nervous" ?
100
These 2 terms are one of the first things a parent teaches their child, __________ and Thank You.
What is "please"?
200
Welding students enter Surf's Up without their teacher
What is "Hello, would you each please sign in?"
200
The cosmetology teacher asks Surf's Up greeter if today is the day her class shops.
What is "Let me check the schedule or let me ask Ms. Cardell or Ms. Appignani."?
200
You enter the office of the Human Resource director at Shop Rite for your first job interview.
What is "Look directly at the HR person and say, 'Hello, my name is ......" ?
200
A sales associate stops what he is doing to help a customer find something in the store, a smile is important to let the customer know....
What is "the customer comes first"?
200
In retail every sale should end with this phrase, "Thank you and ___________".
What is "come again, or have a good day".?
300
You walk into Shop Rite for your first job interview, which is for a position in the produce department
What is "Hello, my name is . . . . and I am here for an interview for the produce department."?
300
A customer asks if we have any white cheddar PopCorner chips.
What is "I will check in the stock room, (or in the back) for you, one moment please."?
300
A customer walks up to the register with items to purchase
What is "Look the customer in the eye and greet them hello, before ringing up the purchase."?
300
Eye contact, firm handshake and a smile are very important for.....
What is "a job interview"?
300
The customer you are waiting on is angry and mean, you might not want to be polite or say thank you but you know in retail the customer is always....
What is "right"?
400
You are the Greeter, a customer enters the store and bakery is BOGO - Buy One Get One free.
What is: "Welcome to Surf's Up, our bakery department is BUY ONE GET ONE free today!" ?
400
A Computer Science student asks what flavors of stuffed pretzels we serve.
What is "We have PIZZA, CHEDDAR CHEESE, JALAPENO and SWEET CREAM CHEESE."?
400
This behavior shows that you are interested in the customer and focusing on their needs.
What is "Looking the customer in the eye / EYE CONTACT!"?
400
At work, even if your supervisor is correcting you and you don't feel like smiling, it is important to have....
What is "a good attitude"?
400
Greet / Responsive / Eye Contact / A Smile / Thank You make up or lead to . . .
What is "GREAT customer service!"?
500
You are the cashier at Register #2 the tenth customer walks up to your register with items to purchase, you smile first, then....
What is "Greet the customer, Hello how are you today?" or "Hello did you find everything okay?"
500
You overhear a co-worker tell a customer the pineapple juice is on the bottom shelf in Aisle #1.
What is "Follow me, I will help you find the pineapple juice."?
500
The salesperson who has a pleasant personality, is well groomed, looks each customer in the eye, in a helpful and interested way might win this award.
What is "Employee of the Week, Month or Year"?
500
A smile is very easy to give away and by smiling at others you will....
What is "feel better about yourself and make the world a better place!"?
500
Finding a job in retail involves many steps and contacting many people. After a job interview an applicant (you!) should always
What is "write a Thank You note or email"?
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