Vail Resorts Values
Individual Presentation
Let's Get Personal
Attendance
On Snow
100
Owns, personalizes and elevates the customer experience Listens and communicates Flexible to adjust plans collaborates Exhibits a service attitude
What is Serve Others?
100
Outerwear you are responsible for while working as a Lift Operator
What is a uniform?
100
Neatly styled, well groomed full beards, goatees and mustaches which are closely shaven EVERY day
What is allowed facial hair?
100
You can be terminated the first time this occurs?
What is a no call no show?
100
Not trained, don't do it
What is operating a snowmobile?
200
Enthusiastic about our products Stays positive Inspires others Approachable and welcoming Inclusive Atmosphere
What is Have Fun?
200
You are required to wear this while skiing/riding on the clock
What is helmet?
200
One matching earring in each lobe is acceptable
What is the earring policy?
200
Your lift team is required to come in early for this event.
What is an avalanche control day?
200
The trail(s) you must take to get to your work stations.
What is a designate route?
300
Aware of Echo Considers the environment and community Supports environmental initiatives Understands connection to communities
What is Do Good?
300
You are not permitted to do this while in uniform in front of guests.
What is smoking?
300
Must be worn whenever in uniform
What is a name tag?
300
Jeopardizes your pass, triple play and ISAA privleges.
What is being late?
300
It's fun on your day off but not on your run break.
What is a terrain park?
400
Culture of health and safety Personally accountable for safety Understands safety procedures Utilizes safety resources Identifies risks
What is Be Safe?
400
If you choose to wear this article of clothing it must be black
What is a hoodie?
400
Neatly kept, no exotic colors and if long pulled back from face
What is how hair should be kept?
400
You want a day off but the schedule is already out
What is swapping a shift?
400
List of rules regarding your behavior while on the mountain
What is the responsibility code?
500
Follow through Honest and trustworthy Complies with policies Considers stakeholders Owns decisions Responsive to feedback
What is Do Right?
500
They must be black, tan or natural in color. No other colors permitted.
What are gloves?
500
small, tasteful and unobtrusive
What is a nose stud?
500
Not permitted to request time off during holidays
What is a blackout period?
500
On the wrong side of the rope
What is out of bounds?
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