AT&T PLANS
This plan offers 5GB of hotspot data
Unlimited starter Plan
Customer needs to add this feature when calling abroad while in America.
International calling feature
Non-Costco customers have____ to initiate an exchange?
14 days to initiate the exchange
What customers are regarded as premium customers?
Costco customers
Customers can upgrade just 1 month into contract
Next up anytime
This plan offers 60GB of hotspot data
Unlimited Premium plan
Customer needs to add this feature when travelling and when they are physically in a different country.
International day pass
Non-costco customers have up to ____ with the extension period.
30 days to initiate the exchange.
What do we call a channel where AT&T reps physically visit customers to offer them AT&T products and services?
Door 2 door sales
The customer has to pay this amount as a hold and it will be immediately refunded once the devices ship.
Pre-Authorization hold
This plan is only exclusive to members who are 55 years and older and only two lines get discounted.
55 + Plan
Up to how many days can a customer be charged on a billing cycle for the international day pass?
Up to 10 days per billing cycle
Non-Costco Customers who received a damaged/malfunctioning device from AT&T will pay a restocking fee of $55 when performing an exchange. True/false
False - We cannot blame customers for such.
Exclusive distribution Model
If we have tried several times to reset the passcode and we are unsuccessful, what is the next step?
AT&T corporate or retail store.
With this plan you don't have to add international day pass when you travel to 20 latin American countries.
Unlimited Premium plan
If John (who is in France for a vacation) calls his wife in America. What plan does he need to be on to cover the costs of this call and how much it is ?
International day pass and it $12 a day.
If a customer originally ordered an iPhone 16 in Yellow and they received it in black, They must pay the $55 restocking fee when initiating the exchange. True of false?
False- This is AT&T's fault
This is the highest call driver in DSI.
Trade in
Once customers remove this feature, any credits they receive towards the new device will stop immediately.
Next time anytime
During peak hours of between 5-6 , during network congestions, which plan remains active without interruptions?
Unlimited premium plan
Please mention any 2 countries that are not covered when it comes to international day pass.
If a Costco customer calls on the 91th day to perform an exchange, we have every right to deny them because they are outside 90 days. True of false:
False- we do not deny - we escalate
Costco Membership
If the customer does not return their old phone after upgrading, on what day of communication are they going to be billed ?
Day 44 - final