TIM P WOOD
A point in the process when nothing is happening
What is waiting?
The balance of resources, scope, and time when managing a project.
What is the triple constraint?
A process step falls into this category if it transforms a product or service and is completed correctly the first time
What is value-added?
This should be completed as the first tollgate of the Define phase
What is a Project Charter?
This tool should be completed before collecting any process data
What is a Data Collection Plan?
Unnecessary movement of data or physical objects
What is transportation?
Forming, Storming, Norming, Performing, Adjourning
What are the 5 stages of team development?
A time trap that does not meet customer demand
What is a constraint?
This is a tool that transforms customer needs into measurable characteristics
What is a CTQ tree?
This column in a Data Collection Plan is like the "recipe" for how the data will be collected
What is the Operational Definition?
Anything that doesn't meet customer needs
What is a defect?
The name of the path people take as they experience change
What is the change curve?
A lean process that can move a product or service through the value stream without stopping has implemented this
What is Flow?
This is a method of collecting large quantities of customer data quickly and anonymously
What is a survey?
This is the ultimate objective (and final tollgate) of the Measure phase
What is establishing a baseline?
Making too much or too many of something
What is over-production?
Something that should be provided to meeting participants prior to a meeting so they know what will be discussed
What is an agenda?
A process that produces 3.4 defects per million opportunities is operating at this level
What is 6 Sigma?
The suppliers and customers identified in a SIPOC are inputs to this tool
What is a Stakeholder Analysis?
This type of data can be measured and have mathematical operations performed on it
What is continuous (or variable) data?
Performing extra effort that adds no value
What is over-processing?
A task that cannot be started until a previous task has been completed
What is a dependency?
A process that has predictable outputs has reduced sources of this
What is variation?
There should always be at least two exit points from this type of process step in a process map
What is a decision diamond?
This type of data can be categorized, and the categories have a natural order to them
What is ordinal data?