Six Sigma
Lean
Planning Tools
team skills
systems thinking
100
Define, Measure, Analyze, Improve and Control
What is DMAIC
100
process flow
What is the purpose of a lean environment
100
On a scale of 1 to 10 what is your commitment
What is question for a consensogram
100
Example: What do you think about the economy?
What is an open ended question
100
an approach used to eliminate silos by addressing the interrelationship of the parts
What is systems thinking
200
DPMO
What is Defects per million opportuities
200
8 areas of focus in lean
What is waste
200
The reason the system exists
What is serving the direct customer
200
Example: How do you feel about the enthusiasm in this class?
What is a feeling question
200
The oposite of analysis, looks at the system as part of a larger system- not as something to be taken apart
What is synthesis
300
68,000 DPMO vs 3.4 DPMO
What is the difference between 3 sigma and six sigma processes
300
Efficiency and effectiveness vs reducing variation
What is the focus of lean and six sigma
300
deployment, systems and top down
What are the names of three types of flow charts
300
80% of communicationis are accomplished using this method
What is body language
300
attempts to take things apart to understand the system
What is analysis
400
Champion
What is the name of the individual that leads the six sigma initiative within an organization
400
VOC
What is voice of the customer
400
All work
What is a process
400
Forming, storming, norming and performing
What are the for stages of team building
400
Improving one process at the risk of making the others less effective
What is sub-optimization
500
Drive out Fear
What is Point number 8 of Deming's 14 points
500
five day event to address flow and waste
What is a kaizen
500
Customer, input, supplier, process, output
What is SIPOC
500
P3T
What is a tool for developing a purpose statement
500
a tool to identify Customer, Input, purpose, outputs, process, resources including materials, machines,methods, environment and people
What are the areas of a system in system identification
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