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This phase includes defining the problem, understanding the customer and beginning to deeply understand the process.
What is the Define Phase?
This form of waste involves adding more resources to the product than is necessary to satisfy the customer.
What is Over-processing?
These words are what the letters of SIPOC stand for.
What are Suppliers, Inputs, Processes, Outputs, and Customers?
These are the two ways of collecting VOC.
What is proactively and reactively VOC?
A thorough assessment of a measurement process, and typically includes a specially designed experiment that seeks to identify the components of variation in that measurement process.
What is an Measurement System Analysis (MSA)?
The purpose of this phase is to ensure that any changes that are made are maintained for the long-term.
What is the Control phase?
Implementation of this Lean principal aims to prevent errors from happening during a process.
What is Mistake Proofing?
A process map that highlights the hand-offs between people or functions. Clarifies roles and interdependencies between process steps.
This tool organizes a large number of ideas from Voice of Customer into their natural relationships.
What is an Affinity Diagram?
The 2 words that start with 'R' in the term Gauge R&R?
This phase has 3 goals: determine what your output is, how well you can measure your output, and how your output is performing currently.
What is the Measure phase?
This form of waste involves making more than what is demanded by the customer.
What is overproduction?
This type of process map follows a single product along a value stream, looks at lead-time and inventory.
What is Value Stream Map?
These are the 3 elements of the 'Switch' principle of Change management.
What is Direct the Rider, Motivate the Element, and Shape/Clear the Path?
A detailed plan that describes what to measure, what tools will be used to measure it, how often is that data collected, for how long, etc.
What is a Measurement Plan?
This phase looks the collected data to determine what inputs (x's) affect the process outputs (y's).
What is the Analyze phase?
A systematic and scientific process for effectively solving any problem that is represented on one side of a single (11”x17”) piece of paper.
What is A3?
A type of process map that visually represents the sequence of steps required to generate an output.
What is a Detailed Process Map?
The term used to describe the process of capturing customer experiences, feedback, expectations and preferences in relation to a process or product.
What is Voice of Customer (VOC)?
The two types of data collection methods.
What is Automatic and Manual Data Collection?
This phase involves evaluating solutions, implementing countermeasures and assessing whether solutions affect other processes or outputs.
What is Improve phase?
A foundation of Lean philosophy: all effort and work should add this to the final product.
Value
The Principle which states that in many situations ~80% of the problems are caused by ~20% of the contributors
What is Pareto?
This tool is used to identify individuals or groups impacted by the project, assess their level of risk, awareness and contribution to the project.
What is a Stakeholder Analysis?
This is a structured method of ensuring clarity surrounding measurement characteristics of a defect.
What is an Operational Definition?