Chevy
Phone Script 101
Ford
Objections
Kia
100

What is Chevy's heavy-duty pickup lineup called?

Silverado HD

100

How many qualifying questions should you ask

3-5

100

What color is a Ford window sticker if it is an order

Green

100

3 reasons why I should buy from you

3 month / 3xxx warranty

OFL

Delivery and Online Buying

Large Inventory / 16 locations 

60 years in Business 

100

Which Kia is smaller: Seltos or Sportage?

Seltos

200

What is the difference between the Tahoe and Suburban?

The Suburban is longer and offers more cargo/passenger space.

200

If no appointment is set what you should you schedule 

a phone appointment follow up

200

What is Ford's heavy-duty truck lineup called?

Super Duty

200

Do you work with people with bad credit

Yes, Absolutely! The first step is finding the right vehicle,does today or tomorrow work better for a test drive?

200

What does EV stand for

Electric Vehicle

300

A customer wants a smaller, affordable SUV for commuting. Name two Chevy options.

Trax and Trailblazer

300

What should you ask when giving directions?

Do you know where we are located? Where would you be coming from?

300

Which is smaller: Maverick or Ranger?

Maverick

300

What is my down payment

Great news! That is completely up to you! We help customers buy vehicles with no money down, pay cash for the entire vehicle, and everything in between! The first step is finding you the right vehicle. Would today or tomorrow work better for you to stop in, take a test drive, and see if it's the right fit?

300

A customer wants a Kia with three rows but doesn't need something as large as a Telluride. What model should you discuss?

Sorento

400

What Chevy SUV is smaller: Trax or Equinox?

Trax

400

After returning from a call what should you do?

Go right for the appointment

400

A customer wants an SUV with serious off-road capability. Name two Ford options.

Bronco and Bronco Sport

400

I'll have to talk to my spouse 

That makes perfect sense. Most people like to talk it over with their spouse before deciding. Let's go ahead and reserve a time for you to see the vehicle so it's available when you're ready. If you decide you need a different time after you've had that conversation, just let us know we're happy to adjust it. Would this afternoon or evening work beset for you to come in?

400

Which Kia model is a compact SUV positioned below the Sportage?

Seltos

500

What Chevy SUV offers three rows and sits between the Equinox and Tahoe?

Traverse

500

How long should a customer be placed on hold?

10-15 seconds

500

What is Ford Pro Power Onboard?

A feature available on select Ford trucks that turns the truck into a mobile power source, allowing customers to plug in and run tools, appliances, equipment, or other devices using built-in electrical outlets.

500

I need a ballpark estimate for my trade 

That is great! We love trades! Have you had your vehicle recently appraised?

500

What Kia vehicle is a fully electric crossover?

EV6

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