Acronyms
This is the Expert process completed for a client that wants to proceed with the DMP to receive the paperwork
What is GA (Generate Agreement)
This is the benchmark for Customers Helped/Day
What is 4.3
This grant most recently is being used to secure funding by gathering additional information from clients that are self employed.
What is the Sharpen Your Financial Focus grant?
Experts should include this alert note for Program Launch if the client does not want to fall past due when starting the DMP.
What is "credit sensitive"?
This is the line of business acronym for the 995-HOPE hotline
What is the HPF (Homeownership Preservation Foundation)
This metric is also known as "session rate"
This product helps clients to "set and forget" their secured loans.
What is the Simple Payment Plan?
This is the approximate time frame it takes to get all the proposals accepted on the DMP.
What is 1-3 months?
This is the primary electronic payment submission system used by GreenPath.
What is RPPS (remote payment processing system)
This is the benchmark for rate of clients served/session rate.
What is 70%
This grant was received as a result of the Dept of Justice settlement with Bank of America.
What is Project Reinvest?
This is what we should tell clients to do until proposals are accepted if they do not want to fall past due at the start of the DMP.
What is pay the different between the MMP and the DMP payment?
This is the acronym used when a client has a deficit that can't be overcome.
What is WTD (We turned down)
This is the new measure of productivity that Emily has been referencing in the past few Team Dashboard emails.
What is Utilization Score?
This is the amount of our recently announced HUD award for 2018
What is 2.3M?
This is where we want to direct clients to find up to date information about their DMP once they are enrolled.
What is the client portal?