GW's
History
History
Greenwood Heating & Home Services originally started in what year?
What is 1918?
What is Pride within Greenwood Heating and Home Services?
What is the pleasure or satisfaction taken in something done by or belonging to oneself or believed to reflect credit upon oneself?
What are the 3 brands of DHP systems we work on?
What is Mitsubishi, Daikin & Fujitsu?
What department can accept a "Transfer Now" without "Asking First"?
What is the Accounting department?
As You Wish Electric was founded in what year?
What is 2007?
In 2004 Greenwood Heating and Home Services was located in Kirkland, Wa, in 2007 we moved back to what city?
What is Seattle?
Where can you locate Greenwood's Heating and Home Services core values within our Everett location?
What is the training room, call center & Ricole's office?
Who is the only technician that can quote for all new equipment?
Who is Imran?
As of July 10th, 2023 CSR's can now book what departments calls?
What is the Electrical department?
Who are 4 the GW's service technicians that have restrictions displayed on the dispatch board?
Who is John Holmes, Don, Aaron & Chad?
Greenwood Heating and Home Services is Washington's _____ & most ________?
Which core value defines: adherence to moral and ethical principles; soundness of moral character; honesty?
A. What is pride?
B. What is communication?
C. What is safety?
D. What is integrity?
On which jobs require the "Prepaid" tag?
What is: any job that has been prepaid or provided at a complimentary rate?
Why is the "Potential Service Callback" tag added during a Service call?
What is: if Greenwood has recently been out for a maint. or diag. within the last 3 months (90 days)?
What must be done when receiving an update or vital information via email from Ricole or Ashton when the Call Center is cc'd?
What is confirm the email?
The Porter's purchased Greenwood Heating and Home Services in what year?
What is 2004?
Which of the following is not a core value at Greenwood Heating and Home Services?
A. What is integrity?
B. What is communication?
C. What is perseverance?
D. What is professionalism?
When scheduling a Duct Cleaning, what must we advise the customer?
What is, a 4 ft clearance around all registers must be clear PRIOR to appointment?
What department(s) provide complimentary estimates?
What is the Electrical and Sales department?
What does S.E.R.V the customer mean?
What is:
S - smile
E - exceed the customers expectations
R - reply to the customer with "My pleasure" & "Thank you"
V - value the customer by taking ownership of the call or the situation
What is Greenwood's Heating and Home Services annual May gathering event?
What is Paintball shooting?
Why are the 5 core values so important to Greenwood Heating and Home Services?
What are these 5 core values for the company will help us in creating policy, evaluating team members, making decisions & working towards our Vision.
When providing a trusted referral to a customer, are we able to provide any companies not included within the referral sheet?
What is, no?
What are Greenwood Heating and Home Service Departments?
What is:
-Accounting
-Club Members
-Customer Service
-Dispatch
-Electrical
-Install
-Permits
-Sales
-Service
Michael Porter is also a 50% partner w/ As You Wish Electric along side who?
Who is Sean Moncrief?