MIIM
MYSME
MISC
Values
Medicare
100
What does MIIM stand for?
What is Member Interaction and Issue Management.
100
What does MYSME stand for?
What is My Subject Matter Expert.
100
What are the four Positive Engagements?
What is Focus and Accountability, Positive Connection, Positive Vocalization, Proper Etiquette and Positive Scripting.
100
We honor commitments, never compromise ethic's?
What is Integrity.
100
This part cover you for Hospital care, Skilled nursing facility care, Home health services?
What is Part A.
200
How many Categories does MIIM have?
What is 8.
200
When logged into MYSME your business area should always say what?
What is Customer Service.
200
When the conservation is on a Human Level?
What is Interactional.
200
We invent the future and learn from the past?
What is Innovation.
200
What part covers you for Medically necessary services, Preventive services, Lab Tests?
What is Part B.
300
How many Tabs does MIIM have?
What is 7.
300
Something that is hot?
What is Hot Links.
300
When the conversation is on a Business Level?
What is Transactional.
300
We build trust through collaboration?
What is Relationships.
300
This part covers your formulary?
What is Part D.
400
What category and intent in MIIM would you use to check the members medical benefits?
What is Plan and Member Benefits.
400
Where can you find the DME list?
What is Wizards.
400
Where can you find the DME list?
What is Quoting Benefits.
400
We demonstrate excellence in everything we do?
What is Performance.
400
What does CMS stand for?
What is Centers for Medicare & Medicaid Services.
500
What icon in MIIM would you click on when you need to attach a note?
What is Paperclip.
500
What application do you launch MYSME from inside of Citrix?
What is Ovations MAPD.
500
What does ART mean?
What is Actively Seek Understanding, Responding Appropriately & Take Action.
500
We walk in the shoes of people we serve and those with whom we work?
What is Compassion.
500
If a member has just Part A & B what is it called?
What is Original Medicare.
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